Scratchy Plastic Reply from DC....
01-28-2007, 07:55 AM
#61
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I too have found it easy to marr and scratch this plastic...I have taken #0000 steel wool and removed all scratches from my doors and grab handle. I have a black JK with dark int. I also had some Ace Hardware matt black grill paint (spray can) I used just to do a little dusting over the finish when done (Ace brand grill paint matched mine perfect). I can not even tell there were any scratches at all now. Looks new! You might not even need to use the paint, just start lightly and apply more pressure until they are removed. Then lightly go over it to blend. Wipe well and if you have a dull spot just use some armorall or dust it with the spray paint.
This fixed all my fingernail scratches for me. deeper ones might have to be filled with an expoxy, smoothed, steel wooled and then sprayed. Do this at your own risk and keep an eye on how much pressure is needed to remove what you want. Use #0000, it did not remove the texture on the plastic either. It's also great for taking out shiny spots, just start light.
My .02
This fixed all my fingernail scratches for me. deeper ones might have to be filled with an expoxy, smoothed, steel wooled and then sprayed. Do this at your own risk and keep an eye on how much pressure is needed to remove what you want. Use #0000, it did not remove the texture on the plastic either. It's also great for taking out shiny spots, just start light.
My .02
But paying $20,000 + for a jeep. Jeep should be the one fixing it.
I sent my email. I hope i get a call from DC.
01-28-2007, 10:25 PM
#62
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<You probley just voided any warranty on the dash.. its great you found a way to fix it.>
You can't tell, looks new where I did it. How would you void a warranty for something that does not need fixed?
We should not even be messing with it in the first place agreed, but I would rather save myself the time and dealer BS you have to go through to get crap like this fixed. Can you imagine how long your Jeep would be in the shop if you had some monkey tearing apart your dash? And what else are they going to jimmy up in your inteior when they pull the thing apart. I'll tell you these dealers are not like the factory when it comes to perfection. Keep the dealers away from my Jeep as much as possible is what I say. That being said I emailed DC too.
You can't tell, looks new where I did it. How would you void a warranty for something that does not need fixed?
We should not even be messing with it in the first place agreed, but I would rather save myself the time and dealer BS you have to go through to get crap like this fixed. Can you imagine how long your Jeep would be in the shop if you had some monkey tearing apart your dash? And what else are they going to jimmy up in your inteior when they pull the thing apart. I'll tell you these dealers are not like the factory when it comes to perfection. Keep the dealers away from my Jeep as much as possible is what I say. That being said I emailed DC too.
Last edited by Jeepers; 01-28-2007 at 10:39 PM.
01-29-2007, 09:31 AM
#64
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I have found a source of carbon fiber cloth, i will wait to see DC's response to this issue (which i figure will be a change in next years model) then I am planning a good color coordinated overlay of the plastic.
01-29-2007, 02:21 PM
#65
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Dear Jonathan:
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
01-30-2007, 05:30 AM
#66
Eternal ***erator
Dear Jonathan:
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
jacka... errr....
nevermind
01-30-2007, 07:02 AM
#68
JK Newbie
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I got more of teh same today from DC. Here was the canned response I got.
Thank you for contacting Jeep regarding a material concern with your
2007 Jeep Wrangler.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
If you are currently experiencing a concern with your Jeep Wrangler, we
recommend that you contact your authorized Jeep dealership for an
appointment for proper diagnosis and repair.
Thanks again for your email.
Sincerely,
Alison
Senior Staff Representative
Chrysler Group Customer Assistance Center
Thank you for contacting Jeep regarding a material concern with your
2007 Jeep Wrangler.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
If you are currently experiencing a concern with your Jeep Wrangler, we
recommend that you contact your authorized Jeep dealership for an
appointment for proper diagnosis and repair.
Thanks again for your email.
Sincerely,
Alison
Senior Staff Representative
Chrysler Group Customer Assistance Center
01-30-2007, 10:27 AM
#70
JK Enthusiast
Join Date: Dec 2006
Location: Canandaigua , NY
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Dear Jonathan:
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with our quality.
We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...009I25261L0KM&
Someone used my link from the above response and replied under my name. That is bullsh!t.
Dear Jonathan:
Thank you for contacting the Jeep Customer Assistance Center regarding
your dissatisfaction with previous correspondence from the customer
assistance center.
We are proud of our accomplishments and the excitement our products are
generating. We are successful because we concentrate our resources in
areas of new product development, engineering and safety.
The information you are seeking is unavailable from DaimlerChrysler
Motors Corporation
We appreciate your interest.
Thank you again for your email.
Sincerely,
Ahmad
Senior Staff Representative
Chrysler Group Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15901940
EMAIL CASE NUMBER: 1653442
REPLY LINK:
http://www.chrysler.com/wccs/brand_f...882I25261L0KM&
Original Message Follows:
------------------------
Comments:
Another computer generated response. You guys sure have made leaps and
bounds improving customer satisfaction. What did you bring in another
computer to assist with responding to a higher number of inquires? I
just have one question; will computers soon replace salesmen and the
service techs? Computers have done wonders for the world just because
it
looks good on a computer does not mean that a person still does not
need to
test a vehicle outside and inside(which you guys may have forgotten)
for
durability. I hope to hear from someone personally regarding this.
Thank you for your time computer number 15901940 I appreciate the power
you
used to send me your response. Jonathan