Docwinkle

lol the head rests are like rocks.....lol if ya get in a jamb pull them off to fill a hole in the trail.

HappyCurmudgeon

Jeephrog

Ok - I just about blew coffee out of my nose when I read this!!!

Also,
I am sending that! Excellent response, I love it!!!

I added the following to the reply:

"PS - There are about 1400 other JK owners that I have passed your reply on to and I believe all of them will respond to you in kind."

HappyCurmudgeon

This is hilarious, in an oddly sick way. I wish i would have read this thread before i sent them a letter about this very subject, some awesome ideas here!

Jeephrog

I sent in what was discussed earlier and here is what I got back. Again, extremely helpful:

Dear Thomas:

Thank you for your reply to the DaimlerChrysler Group.

I would suggest that you stay in contact with the service department at
your local Jeep dealership concerning this matter. They will be able to
inspect your vehicle and determine if the concerns you are describing
are warranty related.

Thank you again for contacting the Chrysler Group.



Sincerely,

Cynthia

Senior Staff Representative
Chrysler Group Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15886364
EMAIL CASE NUMBER: 1649685
REPLY LINK: http://www.chrysler.com/wccs/brand_f...046I25261L0KM&

emtjeep

So, they want to direct our responses to another deaf ear. I dont have a JK yet but I would like the interior to be free of this crap. I will be sending them my thought also.

Jeephrog

I say we pick the largest dealer in the country and all of us drive there and stand in line at the service dept witth the same complaint. Let the line flow onto the showroom floor.

In know it won't happen, but it would make a big statement.

ericdewayne

this cheap plastic thing really gets to me, the interior of a dodge neon is tougher then this.

Piginajeep

I heard Don-a-Vee would love this

Just kidding....

How long will they warrant scratches on a jeep?? Thats seems crazy to me.

Rubimon

You guys are going to love this one. Could someone run it through their bullsh*t filter and explain what it says. I think it came from Cynthia's sister Sheila.

I had written to complain about not having a flash to fix the odometer/speedometer for larger than stock tires. Here is the response.

Dear Mark:

Thank you for contacting the Chrysler Group Customer Assistance Center.

We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.

DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.

Unfortunately, we are unable to provide technical assistance for the
concern you described. You might wish to contact your local Jeep
dealership for further assistance, or you may refer to the vehicle's
Service Manual.

Service Manuals provide all the information technicians need to
diagnose, troubleshoot, maintain, service and repair DaimlerChrysler
vehicles. You can visit Tech Authority for Service Manuals at
http//:www.techauthority.daimlerchrysler.com or you may obtain one by
calling 1-800-890-4038 or 1-800-348-4696.

Thank you again for your email.


Sincerely,

Sheila

Senior Staff Representative
Chrysler Group Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15888399
EMAIL CASE NUMBER: 1650307
REPLY LINK: http://www.chrysler.com/wccs/brand_f...540I25261L0KM&