Good idea. And one more thing: Regardless of what anyone tells you in person or over the phone, if it ain't in writing, it never happened.

And FWIW, I would never have an automatic transmission in any 4WD vehicle.

 

No kidding, I am sure glad I stuck to my guns and bought a manual, it was looking bleak for a bit since it was hard to find a unlimited manual rubicon

 

The thread where someone got Chrysler to pay for the cooler;


https://www.jk-forum.com/forums/show...ooler+chrysler

Apparently after a recall letter.

 

I went the route of going through the customer service after I was told by one dealership to buy and install and aftermarket oil cooler. Needless to say they have offered to pay for half of the install... which would leave me with a $233 bill with the local dealer. And that only having a factory installed unit would not void my warranty.


I do not remember the exact code that mine threw, but the service manual that the dealer uses tells the service tech to install a trans oil cooler.


Needless to say, I asked why they would offer to pay for half of the install? If there is a problem then they need to fix it 100% not have the customer pay for half of it. I asked her if I declined now, and got a hot oil light tomorrow, what would they do? Then I told her that I had less than 200 miles on my jeep when I got the light which is BS and I now 3k miles and that I bought the extended warranty. After the factory warranty was up, I could fry two transmissions and still be $33 ahead.


now now, before the flaming begins, I fully know that I can order a nice B&M cooler online for under $100, but why should I? How many people with a Chevy, Ford, Toyota, whatever buy a new car and are told within their first 3k miles that they have to install a cooler that cost $466 for the dealer to install... but they where going to help you pay for half cause they are good guys.

 

Deathboy, I did not mean to come off like an ass, Sorry!, You have know idea how shocked I was while speaking to Chrysler customer serv. I am a service advisor and have been one for over 24 yrs. I was dumbfounded at what they were telling me. I know how the system works and this was not normal! I was orignally going to install the trans cooler but than said screw that this is their design flaw not mine! I will still enjoy the Jeep and what it is designed for. I love this Jeep but I will not succumb to them telling me that their design flaw is my problem not theirs!

So if everyone will just bitch to jeep we may get somthing done about this concern.
Chrysler customer service 800-992-1997
chrysler email address is @chryslergroupllc.com so need email address for the following:

Sergio marchionne CEO
Doug Betts Head of quallity
Pierto Gorlier COO parts and service
Michael Manley COO Jeep
Mircea Gradu VP Head of Transmisson

Thanks everyone

 

It is illegal, in some states, to record a phone conversation. In others it is illegal to record it without the consent of both parties. I could caution against doing this. If documentation is required, then safer to do it in writing.

 

Just to make certain that you're aware that everyone affected did file complaints. There were reports of JKs burned to the ground to National Highway Traffic Safety Administration (NHTSA), and the Chinese government banned the import of JKs until the issue was resolved. Chrysler's response to the NHTSA investigation was the tranny hot oil light (while the Chinese got a proper tranny cooler).

Now, I'm not saying you won't be able to get more, but I am letting you know what many folks have already done trying to get this resolved. You'll probably need more than a repeat performance (minus the burning JKs) from the past couple years to get blood from this turnip. If you think about it, if a JK burns up because the individual did not have the recall performed, or the individual ignored the hot oil warning, Chrysler will not be found at fault. Once again, for most folks who totally lost their JKs, the response from Chrysler was to advise them to contact their insurance agent. That means each one of them is out the hassle, the possible increase in rates, and the insurance deductible.

I'm not trying to defend Chrysler here; I think their response is pitiful. However, I am suggesting to you that you may be stuck with the deal they've offered you.

 

No problem man. I was the one who sounded like an ass after I read what I wrote. I should have just phrased it different as I was making it look like you were the one I was I was referring to as giving the BS story. I too was a service advisor and a service manager for an independent repair facility for 7 years then went to a Nissan, Jeep, GM dealer where I spent 11 years. I miss it at times but then again I don't. Once the auto business is in your blood it is hard to get it out. On that note however, I do feel for you as you have the hardest job at the dealership. A lot of people do not understand what it takes to be a good writer. You have to love taking shit from the customers, used cars, new cars, etc. Again, sorry for spewing my fingers the wrong way! I really do hope you get this situation taken care of.

 

Mark I desagree, You may think it is pissing into the wind but in my experience being a thorne in their side is more like pissing into their cheerios! Manufactures want you to quit! Give Up! You dont give up, If you read some of these posts the people that kept fighting won! You may get a little pee on you but who cares? the squeeky wheel get the grease.

Mark you are correct on the recording of phone calls, Illegal! without consent of both party's

 

Well, good luck to you.