2010 Wrangler Ulimited Rubicon

We were driving up a Mountain Rd (slight incline) in 2wd when I got a hot oil message and ck engine light flashing so stopped and let idle until message shut off. When returned home called chrysler dealership and was told they are aware of the problem but chrysler did not have a repair at this time but they did recommend I install a larger aftermarket trans cooler? I called chrysler customer service and the girl I spoke with was also aware of this problem and also recomended I install a larger aftermarket trans cooler? I stated to her that we the consumer should not have to pay for their poor design! I also so asked exactly what does the trail rated badge on side my Jeep mean if I could not drive up a very simple trail? I asked her if I did install the aftermarket trans cooler and during warranty period trans failed would the trans cooler void my warranty? She put me on hold to ask manager when she returned manager said yes it could void my powertrain warranty.

So I emailed corporate and recieved a phone call stating that they concour with their colleagues sugestion in that I install trans cooler?

I read on this site about a recall in europe for this exact same thing and also that china stopped buying jeeps until problem was fixed by chrysler. Do to the fact they trans fluid was boiling out the top of trans dip stick tube and onto engine or manifold causing it to catch fire.

So What next? How do I get chrysler to stand up and pay for their poor design flaw?

 

Great questions... I had the same experience while driving on the beach. Does our vehicle have to catch on fire before Jeep will do anything about it?

Subscribed!!

 

That makes no sense whatsoever. I can see a service advisor telling you something like that but I really don't think that Chrysler Customer Service is going to recommend that you install an auxiliary cooler on your Jeep. An aftermarket one at that. They are there to help you with information for your Jeep (recalls, warranty information, roadside assistance, mediation between the dealer/customer, etc). The Consumer division is not there to make recommendations on what you need to do to repair your Jeep. That would be like calling them up and saying you scratched your skid plate on a rock while out 4 wheeling and them telling you to go buy a 4" lift and slap some 37's on it. Then putting you on hold coming back and saying it would void your warranty. Just don't see it happening.

 

Just a note I do remember a TSB being issued for the foreign market about an auxiliary transmission cooler but that did not apply to US vehicles. Also, it was not an aftermarket cooler. It was the one that is used in the Jeep Liberty. Some dealers actually mistakenly installed these in the US when the TSB first came out. If I were you and this was my Jeep I would take it to the dealer, have them write a service order, and have everything in writing. That way you have yourself protected.

 

Well, they really won't do much about it even though Jeeps have burned because of the problem. Their fix was the hot oil light. Thus giving you a chance to park your no longer safe 20-30k vehicle until it cools down I guess.

I would just install an aux tranny cooler, or don't overheat the tranny until you win your (could be long) battle to have them do it.

Still pretty lame.

 

I agree, I could not belive the dealership recomending a larger aftermarket trans cooler? was told chrysler did not offer larger cooler thats why aftermarket, as for chrysler customer service they just agreed with dealership recomendations? I still have the message from corporate stating that they agree with customer service recomending the larger trans cooler.
My buddy has the same yr wrangler with same concern.

Wether you belive me or not? Not my concern! But what is my concern is the fact that these wranglers have a been poorly designed and chrysler is turning their heads at this time! I will keep fighting with chrysler until they fix this design flaw. I will become a thorne in their side!

So if anyone has emial address for corporate officers plese post them here

thanks

 

While you are battling Chrysler, install an aftermarket radiator. Otherwise, when your Jeep catches on fire you'll end up not with Chrysler paying for the loss, but you (in the form of a deductible) and your insurance company.

 

No it's not that I don't believe you. It's that I can't believe a Chrysler would tell you something like that. I can't believe you would call and they would tell you that or that they would even recommend it. That is not their job to recommend. I guess I should have phrased that different. Sorry if I came across that way. Whatever though make sure you get it to the dealer and get it documented on paper. Especially the part about them wanting you to install an aftermarket cooler. Maybe that is the new thing with Jeep. They know they have this problem so if they tell people to go out and install the cooler and the end result is a fire they could say it was because of the oil cooler being installed or improper installation, etc. Getting the blame off their backs. Good luck!

 

call the dealership and Chrysler Customer service and record the conversation - cover the original conversation to see if they confirm it and ask how long this has been an issue.

Then file a complaint with a copy of the recording to:

https://www-odi.nhtsa.dot.gov/ivoq/index.cfm

For the dealership, contact your local news agency ans see if they have a consumer watchdog reporter that would be interested in the story.

Amazing what can be accomplished when they try to hide from news coverage.

 

I was just thinking it might be easier (unless the battle is just on principle) to get the overheating documented at the dealer, then install your own tranny cooler.

If the tranny fails within warranty, and they try to deny coverage because of the cooler, you would have lots of reference material out there on overheating/fires to use against Chrysler in the battle to get it covered.

With an aux cooler (pretty easy and cheap to install), you would not risk damage from overheating, would not risk fire from boil over, and would not have to stop and wait for the tranny to cool down.

But thats just me I guess. I have fought enough real life battles when there was little choice that I would just want to enjoy the Jeep and skip the stress.

By the way, you are not the first to fight this battle. There is at least one thread around where an individual claims to have had Chrysler okay and install a tranny cooler for them.

Anyway, good luck.