fitzz47

My family is waiting on parts for 2 Jeeps and 1 Dodge Ram.The ram recall was in the spring,My 2013 Jeep was the trans cooler line. My sons 2013 Jeep was a sensor.
I called Chrysler and got no results. I think I've bought my last products from Chrysler.

jadmt

are you having to park said vehicles? If Chrysler is requiring you to park the vehicles then I would think that you have some recourse to getting refunded your money. If they are parts like the transmission cooler line that really has no impact on using your vehicles then probably not much you can do. I had a 13 jku that had the recall issued for the transmission like and I put 19000 on it with no problems. I did look to make sure the lines were not actually rubbing and they were not.

fitzz47

None of them are parked, But come on 8 months on 1, 5 months,and 1 month waits on the other,are not Good. All Chrysler will say is "they will get there when they get there" I explained that the one with the trans line problem will be going to Florida with me for the winter,if it breaks on the way or once I get there I could be stuck without a vehicle,and wait for parts for months there.I got no answer or help from Chrysler.

jadmt

The tranny line is simple self fix. Just look to make sure the two lines are not rubbing and if they are put a piece of rubber hose on the line to keep them apart. I am not defending Chrysler as I think they do a poor job of building quality vehicles but I also would not let something as simple as a piece of rubber hose cause me any lost sleep. For the record I vote republican lol.

jk_sea

It would be helpful to know which parts you're waiting on, and for what recalls. Maybe your experience is universal, or maybe, if you haven't already, what about trying another dealership and asking what their lead time is for those specific parts?

101gargoyles

It's not a Chrysler problem by the sound of it. Ditch the people you're dealing with and go down the road.
You may also know that honey goes a lot farther than vinegar.
Come on 3 problems and no results

soberbyker

fitzz47, send a polite email to the CEO of Chrysler Sergio.Marchionne@chrysler.com explaining the situation. He himself won't respond but someone high up on the food chain will. I have done this with a few issues and each was met with a prompt response and taken care of in a generous, timely manner.

Doing this I had a water pump at my dealer within the week, when the dealer told me it would be months, same with the recall item, although that took 9 days. I was also "given" a few things to keep me happy, believe me, it was extremely worth going this route. Wish my Jeep never had a problem to begin with, but as a result I am better off now.

fitzz47

I haven't given anyone grief at the dealership,maybe I should. Three problems no fix. yet I've had both water pumps replaced on my jeeps(they where in Stock!)

fitzz47

Thanks I'll give it a try.

soberbyker

Did you? .......