Fed up with Chrysler
#1
JK Enthusiast
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Fed up with Chrysler
My family is waiting on parts for 2 Jeeps and 1 Dodge Ram.The ram recall was in the spring,My 2013 Jeep was the trans cooler line. My sons 2013 Jeep was a sensor.
I called Chrysler and got no results. I think I've bought my last products from Chrysler.
I called Chrysler and got no results. I think I've bought my last products from Chrysler.
#2
JK Jedi
are you having to park said vehicles? If Chrysler is requiring you to park the vehicles then I would think that you have some recourse to getting refunded your money. If they are parts like the transmission cooler line that really has no impact on using your vehicles then probably not much you can do. I had a 13 jku that had the recall issued for the transmission like and I put 19000 on it with no problems. I did look to make sure the lines were not actually rubbing and they were not.
#3
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are you having to park said vehicles? If Chrysler is requiring you to park the vehicles then I would think that you have some recourse to getting refunded your money. If they are parts like the transmission cooler line that really has no impact on using your vehicles then probably not much you can do. I had a 13 jku that had the recall issued for the transmission like and I put 19000 on it with no problems. I did look to make sure the lines were not actually rubbing and they were not.
None of them are parked, But come on 8 months on 1, 5 months,and 1 month waits on the other,are not Good. All Chrysler will say is "they will get there when they get there" I explained that the one with the trans line problem will be going to Florida with me for the winter,if it breaks on the way or once I get there I could be stuck without a vehicle,and wait for parts for months there.I got no answer or help from Chrysler.
#4
JK Jedi
None of them are parked, But come on 8 months on 1, 5 months,and 1 month waits on the other,are not Good. All Chrysler will say is "they will get there when they get there" I explained that the one with the trans line problem will be going to Florida with me for the winter,if it breaks on the way or once I get there I could be stuck without a vehicle,and wait for parts for months there.I got no answer or help from Chrysler.
#5
JK Super Freak
It would be helpful to know which parts you're waiting on, and for what recalls. Maybe your experience is universal, or maybe, if you haven't already, what about trying another dealership and asking what their lead time is for those specific parts?
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It's not a Chrysler problem by the sound of it. Ditch the people you're dealing with and go down the road.
You may also know that honey goes a lot farther than vinegar.
Come on 3 problems and no results
You may also know that honey goes a lot farther than vinegar.
Come on 3 problems and no results
#7
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fitzz47, send a polite email to the CEO of Chrysler Sergio.Marchionne@chrysler.com explaining the situation. He himself won't respond but someone high up on the food chain will. I have done this with a few issues and each was met with a prompt response and taken care of in a generous, timely manner.
Doing this I had a water pump at my dealer within the week, when the dealer told me it would be months, same with the recall item, although that took 9 days. I was also "given" a few things to keep me happy, believe me, it was extremely worth going this route. Wish my Jeep never had a problem to begin with, but as a result I am better off now.
Doing this I had a water pump at my dealer within the week, when the dealer told me it would be months, same with the recall item, although that took 9 days. I was also "given" a few things to keep me happy, believe me, it was extremely worth going this route. Wish my Jeep never had a problem to begin with, but as a result I am better off now.
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#8
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I haven't given anyone grief at the dealership,maybe I should. Three problems no fix. yet I've had both water pumps replaced on my jeeps(they where in Stock!)
#9
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fitzz47, send a polite email to the CEO of Chrysler Sergio.Marchionne@chrysler.com explaining the situation. He himself won't respond but someone high up on the food chain will. I have done this with a few issues and each was met with a prompt response and taken care of in a generous, timely manner.
Doing this I had a water pump at my dealer within the week, when the dealer told me it would be months, same with the recall item, although that took 9 days. I was also "given" a few things to keep me happy, believe me, it was extremely worth going this route. Wish my Jeep never had a problem to begin with, but as a result I am better off now.
Doing this I had a water pump at my dealer within the week, when the dealer told me it would be months, same with the recall item, although that took 9 days. I was also "given" a few things to keep me happy, believe me, it was extremely worth going this route. Wish my Jeep never had a problem to begin with, but as a result I am better off now.
Thanks I'll give it a try.