I bought my jeep just up the Road Bluebonnet...Saw the ad in the paper below Invoice...called them told them I was driving up from Corpus. It was waiting for me fresh from Make Ready when i got there. Dealer was really great.

 

In San Antonio Red is a greedy SOB, but if HE witnesses something wrong, he gets it fixed. HE hates bad publicity when a few hours time on his service guys time sheet (they get payed anyway) is all it takes to fix it.

IOW, if you have a problem, get Reds main office number, leave your problem....it should get fixed.

 

It's not like Dealerships lose money when doing TSBs. They actually make money doing TSBs and Waranty work...

Sounds to me that the service rep was the one with the problem...Lazy

I'd ask the service manager if the dealership has a problem with you bringing TSBs in and nicely suggest that if they don't want you to bring in the TSBs (i.e. revenue) that you'd be happy to take the TSB (i.e. revenue) to a dealership that doesn't mind.

Service Manager's have revenue goals too...

 

one of the problems we the customer deal with is the dealer has to submit a claim for that failed part to chysler(thru dealer connect)and chrysler pays x amount of labour to r+r that part,end of story,example as anyone whom has read the TSB's that involve trans R+I will notice it pays 3.5hrs labour(customer pay quotes on trans R+I in JK range from 5-7hrs),even it it takes the tech 5.7hrs the dealer only gets paid 3.5hrs and they only pay there tech 3.5hrs.if dealer puts labour into troubleshooting your complaint and does not find a failed part to submit claim on their only way to get paid for the labour spent on troubleshooting in to bill YOU(ie no fault found,unable to duplicate customer complaint at this time,that noise is a characteristic of your NSG370 transmission etc etc etc.this might shed some light for those of you whom are wondering why dealer doesn't want to warranty much of anything unless unit comes in on tow truck or you have the failed parts duct taped to the hood so they have to.those uf us with modified chassis seeking warranty must be very mindfull of this remember the tech+the dealer will both benifit by denying warranty(lesser labour paid)and doing it as customer pay(able to charge more labour)oh did I mention that the parts department is involved as well because a mopar part from chrysler inventory will sell to chrysler warranty at a lesser price than if same part sold to you or I either on customer pay work order or customer pay counter purchase THIS IS WHAT WE ARE UP AGAINSTno i am not nor have i ever been a chrysler employee but I do have over 15 years dealership experience as a tech,lead hand,shop foreman,service writer and have experience in warranty admin.

 

what he said is completely true and applies up here in Canada,

although

there are times though when business is slow at a dealership and they will do warranty work then or they start laying off workers
around Xmas time and after new years (no one has money to pay for real repairs shops get quiet then) also late august people are dumping money into end of summer trips or spending coin on kids clothing and supplies for school and well catering to the college kids as well.
Aim for the smaller dealers in those times and they will be glad to serve you up and do your tsb and recall or customer NVH issues as during those times become there bred and butter.

 

GOOD TO HERE FROM ANOTHER CANADIAN JK OWNER
I beleive the U.S.dealer networks are structured the same way.warranty parts and labour paid by chyrsler to dealer doing warranty repair.just curious do automotive mechanics in U.S>get paid flat rate or "piece work"as it is in Canadian auto industry.I work heavy truck,Peterbilt,freightliner,International and currently working as engine/electronics tech with a Kenworth dealership I get paid by the hour for every hour worked.if i take 2 hrs for me to do a repair that cummins warranty only pays us 0.7 for boo hoo,i still get paid 2 hrs,our customers unit is out and on the road so that customer comes back for further business(hopefully with a higher labour sales return rate)and we go on that is how we have to serve our customers in the heavy truck industry I wish these auto dealerships could follow suit.I could not sleep at night if I had to treat my customers like that.my employer actually encourages me to go out of my way on the hard to duplicate and intermitent complaints that we will probably loose money on because of the higher return in customer satisfaction and repeat business not the "chicken Sh%t"unable to duplicate or this is not covered crap we are getting it makes me sick

 

Wow, that has to be the longest sentence ever . Dude, does you keyboard have a comma and period on it???

That said, good post. Good to hear info from someone who has been on the other side.

 

I haven't needed it with the JK, but I used a couple with my 05 TJ, and my dealer was happy I had all the info with me. It just gave them one less thing to diagnose and do.

 

with all the rules around here, you would think posting the TSB's on this site wouldn't be allowed....especially, since, technically, it is illegal....


a quote printed at the top of every TSB sheet (and why your dealerships get pissed off when you bring these in to them):

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler LLC.

as much as i hate dealers and their service departments, it seems like a lot of people on here are walking into their service departments, with a document they received illegally, and slapping it down on the desk, like it is an authorization for repair.

 

NO - TSB's or Technical Service Bulletins are not secrets and they are issued by the National Highway Traffic Saftey Administration or NHTSA for short. While we post all JK specific TSB's on Project-JK.com, they can also be found on the NHTSA's, SafeCar.gov website here:

http://www-odi.nhtsa.dot.gov/cars/pr.../tsbsearch.cfm

So long as your Jeep is still under warranty, your dealership should fix any pertinent TSB at no cost to you.