30k service
#11
JK Super Freak
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im about to roll up to my 30k service too...you suggest a differential service, and what else major? one of them told me last time that i'd have to get my gears checked or something like that? i thot it was just some bs sales pitch to get me to spend more money. guess i'll have to use my tax rebate for my service :(
Are you serious? Look at the list of the 30k service. There is nothing to it! Dealerships are STEALERships! It's a JEEP! Working on it (maintance/mods)is part of the joy of owning it! Don't give you money away!
#13
JK Enthusiast
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So you want the highlights of this story... I call another dealership not 20 minutes away and they quote me 575. I explain to them my prior experience and they tell me it makes sense that so many bayside customers are coming their way.
Well i get realy annoyed so I call chrylser to file a complaint. Chrysler responds saying "prices are set by individual dealerships depending on how much they charge for labor." I explaint that the dealerships are both in the NY metropolitan area and prices do not vary that much. They tell me that there is nothing that can be done. I ask them whether the information I was given from the first dealer (regarding the fact I needed all of this maintenance for the well being of the vehicle) is true and they informed me that they do not know what is necessary and if I was worried about the warranty I can speak to the warranty department.
Well I am glad to see that customer service is dead. There are few places left that actually care about the customer. I am willing to spend more if I know I am not dealing with a moron who is obnoxious etc... this was just a terrible experience
Well i get realy annoyed so I call chrylser to file a complaint. Chrysler responds saying "prices are set by individual dealerships depending on how much they charge for labor." I explaint that the dealerships are both in the NY metropolitan area and prices do not vary that much. They tell me that there is nothing that can be done. I ask them whether the information I was given from the first dealer (regarding the fact I needed all of this maintenance for the well being of the vehicle) is true and they informed me that they do not know what is necessary and if I was worried about the warranty I can speak to the warranty department.
Well I am glad to see that customer service is dead. There are few places left that actually care about the customer. I am willing to spend more if I know I am not dealing with a moron who is obnoxious etc... this was just a terrible experience
#14
I'm due for my 60,000 now and am wondering what to have done. I had both front axles just replaced. I assume that involved replacing the differential fluid as part of the job. So, I guess I'll need to have the rear diff, transfer case and MT fluid changed. The dealership is trying to sell me some type of "tune-up" service where they disassemble the fuel rail and clean it all out, but that sounds to me like something that could cause more problems from disassembly than it's worth.
#15
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Customer service was definitly outsourced. I started with someone with an indian accent and when I asked for a manager I misteriously heard the dial tone. I guess the manager only knows how to hang up phones. Good luck with the 60,000 as far as cost to own is concerned it is making my corvette look like a cheap car.
#16
JK Super Freak
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I have searched and found other posts discussing this question but I really need an answer to this situation. I brought my jeep in for the 30,000 mile servicing and they told me that it would be 1,200 + tax. I was taken back and asked what that included. I was informed that it was complete engine to transmission servicing. This included clearning and reasembling and programing. The guy went the whole 9 yards with the description. Is this just a BS sales pitch? Do I need this? More importantly will they just do an oil change and slap on the record that they completed the servicing?
I know many will say do it yourself etc. I am not someone who has the knowledge of experience to complete the servicing. Does anyone have any other advice? Should I try another dealer (not easy)? Have a non jeep mechanic complete the work? Tell them I only want certain things done?
Any help would be greatly appreciated
I know many will say do it yourself etc. I am not someone who has the knowledge of experience to complete the servicing. Does anyone have any other advice? Should I try another dealer (not easy)? Have a non jeep mechanic complete the work? Tell them I only want certain things done?
Any help would be greatly appreciated
#17
Customer service was definitly outsourced. I started with someone with an indian accent and when I asked for a manager I misteriously heard the dial tone. I guess the manager only knows how to hang up phones. Good luck with the 60,000 as far as cost to own is concerned it is making my corvette look like a cheap car.
#19
arn't there just a fill and drain bolt?
if some special tool, where do I buy one?
#20
JK Freak
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Edit--Its a nut that a 17 MM wrench will fit on and here is a link to WOL's write up http://project-jk.com/jeep-jk-write-...ission-service
Last edited by odin725; 03-08-2009 at 10:21 PM.