JKrJohn

Charging the card many months before products are delivered really irritates the hell out of me.

Let's just say I ordered the LOD signature rear bumper first week of May, and he did NOT charge my card until he shipped it last week (Fricken awesome bumper I might add -- not as solid built though as my Shrock stubby up front) -- nice to see at least some companies have some ethics... Yeah, you can always cancel months later if you get tired of waiting-- but after they raked up any interest they could get.

If the demand is there, which is obvious for the wait on any part you order, then why be shady and charge the card instantly...?

riverzendz

Let's say you purchase a bumper for $1000 and you are not charged immediately but the money is there, so no worries. 8 weeks later you've overlooked the fact that this has been on order and have not adjusted your funds properly or had an emergency and suddenly your account shows up missing $1k. That might hurt worse than an immediate charge or debit. At least with the immediate charge you know the money is not there and where it went so you can account for it. Personally, I don't like it when companies don't charge me right away.

In fairness, you know going into the purchase that you're probably going to be waiting 4 to 6 weeks. They had some trouble awhile back which pushed deliveries out a few more weeks.

I was in the same boat twice with JK parts but I learned to be patient years ago (waited patiently for an exhaust that took 1 year to arrive, among other things) and understand that things happen that are out of the manufacturers control. The final product is well worth the wait. Let them do their thing and you will be happy in the end. Gaurenteed.

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Now playing: Yagya - Walkman
via FoxyTunes

JKrJohn

Naw... I'd rather be in control of my own finances, instead of using that as a reason to justify charging the card months before delivery. For 'knowing' that it takes 4-6 weeks for anything to be delivered... that's good and all for those who follow forums to know this -- still not good business practices IMO. I can see a situation where the company is a start-up or going through rough times and are on a shoestring budget.... I don't think that's the case here.

Regardless, yeah patience is good, but my point is this goes both ways...

I would agree Shrock parts are worth waiting for, quality is top notch!

Tony23

What's the finish on the bumpers and how do they match up?

2K1TJ

Thanks.

ToyFamily

Glad to see you think we are huge but you'd be surprised. The quality is there BECAUSE we are small; the guys care about what they are building and build everything as if it were going on their own vehicle. We can tell who made what by the welds and you should hear the squabbles when someone calls out another on any aspect lacking our standard of quality. We are harder on ourselves about quality and even the lead time than anyone on any of these forums. We are proud to be compared to the "BIG" companies but no one here is driving a Mercedes. If we had money to throw around there would be no lead time...if you throw enough money at a problem it goes away, right? We could outsource our work or have a bunch of people around here who aren't here because they care about 4 wheeling and the product we are putting out for the hobby we that consumes us...but then again I think you wouldn't be getting the level of quality we currently demand.

Anyway, this is not my usual area of discussion but since I am here I'll let you know the reason for the immediate charge is that the parts a custom with several option variations, built to order when you order it. There have been cases of non payment until the end and us chasing the customer down for weeks with a product ready to ship after "waiting" for through the long lead time. Also, there are the cases of non payment and cancellation when we call to bill at the end, leaving us with a part that has a variable not desired by others which again the part sits waiting to fill an order. That has taken anywhere from a month to some products I still trip over after years.

Nick

SASQUATCH

I'll add to the positive voucher list of those who use your product. Having picked mine up from your facility I was shocked at it's size for what's produced, very impressed. It sounds like you guys are doing a little Material Requirements Planning II- Just In Time Material Management. Whereby you build to order, keep minimum inventory (costs for just sitting there not in use) until you need it. Having done that in my past life (I don't miss it I might add) just sounded familiar but is a good way to do business Vs. having several sitting around in inventory waiting for customers. Although I don't personally think your products would be sitting on shelves very long at all.

JKFirefighter

I don't mind paying up front, I understand that I am buying a custom part. I mind waiting, but that wasn't a secret when I ordered. We all know 4 to 6 weeks means 2 to 4 months in Shrockwork language. Its almost part of earning your right to have the stuff bolted on your jeep.

Impatiently, happily, credit card already paid off waiting.

CrunchyOatmeal

I concur (sp)? I'd rather pay up front. I don't think the guys are down at Shrockworks saying "they already paid, so there is no hurry getting this stuff out". They are doing their best. My only wish is that if they tell you it is going to be 4-6 weeks, it takes 4-6 weeks. This Saturday marks 11 weeks since I ordered my mid-width and 10 weeks since I ordered my sliders. Just tell everyone they are looking at 12 weeks before they see the product. It might cause a few people to look elsewhere, but at least everyone will know when their stuff is going to arrive.

JKrJohn

Fair enough. I realize you guys aren't huge, just didn't think you were small enough to require the funds up front in order to build the products (based on all the top quality products you offer and long lead times that I figured were based on demand).

It makes perfect sense that you don't want to get stuck on custom work (although I'd bet you have someone in line for just about every configuration of your JK products) or waste time trying to track a customer down because their card won't work when the product is ready -- I guess I would rather you be building my sliders than tracking down someone elses insufficient funds.

Like I already mentioned, Shrockworks quality is top notch if not the best -- I would bet my stubby front bumper is the highest quality product made for the JK as well as the higest quality part of my Jeep! Regardless of my rant on charging months in advance, it's still worth the wait and I'll continue to buy your products (with exception of the rear bumper since I couldn't wait any longer - hopefully I won't regret my decision).

So... how much longer on my sliders? No need to waste time researching/responding, since the Jeep is down for the count at the moment anyway... I'll call when I get anxious.