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Metalcloak Thread

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Old 10-21-2014, 08:46 AM
  #1811  
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Originally Posted by Invest2m4
Just call the number and you will talk to one of the three guys (Matson, Will, or... I forget his name). Will is great. Pretty sure the guy would take a bullet for me.
I've had good experiences with will and matson. Eric not so much.
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Old 10-21-2014, 09:50 AM
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Originally Posted by JE8154
I've had good experiences with will and matson. Eric not so much.
Same here. It's like he didn't get the memo.
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Old 10-21-2014, 10:45 AM
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Emailed MC on Saturday with a question and got a reply today.
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Old 10-21-2014, 10:59 AM
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Originally Posted by kraxler
Emailed MC on Saturday with a question and got a reply today.
As with most companies, they don't work the weekends. I'd call that a 24hr turnaround. I suspect they get a crap ton of emails over the weekend.
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Old 10-21-2014, 12:14 PM
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Okay so it was not just me I called MC yesterday and spoke with Eric he definitly sucks. I usually only deal with Will whom has amazing customer service!
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Old 10-21-2014, 12:58 PM
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Was not complaining. I thought he turn around was good. Have also called with a question before and got a fast good response.
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Old 10-21-2014, 02:28 PM
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Long story short I ordered a couple t shirts a sweat shirt and some stickers and it's turned into a month long debacle of them having stuff then not actually having it and 5 emails and 6 calls being promised a refund. Spent $130 and got $30 worth of stuff.
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Old 10-23-2014, 02:03 PM
  #1818  
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Matson is going way above and beyond to get this fixed.
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Old 10-28-2014, 01:13 PM
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How is the gold zinc plating holding up on your guys kits?
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Old 10-28-2014, 01:16 PM
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So far so good for me. And I live in a sea town. No complaints.
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