JKS Quick Disconnect issue (warranty)
#1
JK Newbie
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Join Date: Oct 2008
Location: Mesa, AZ
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JKS Quick Disconnect issue (warranty)
Hey all, a few weeks ago the "upper stud" that holds the rod to the sway bar sheared off while driving to work. I tried to get in contact with JKS customer service and warranty replacement department, but every time I called I was forwarded to an answering machine or the call just dropped. So I sent them pictures via email showing the damage. They asked me to provide the original purchase receipt so e could proceed with warranty replacement. The next day I sent a scanned copy of the receipt and have yet to receive any correspondence , and I have resent the emails 3 times. I have also tried calling them back (three times today) several time to several numbers and keep getting transferred to voicemail or dropped. It's been 3 weeks since I first contacted them about the issue, and nothing.
Don't get me wrong, I'm not trying to bash the company, I really like JKS and their products, I'm just getting concerned that I haven't been able to get the problem fixed. I really don't want to have to buy another set of disco's because of one broken piece. And I hate driving on the highway disconnected.
Has any one else had an issue like this with them?
Thanks,
Brad
Don't get me wrong, I'm not trying to bash the company, I really like JKS and their products, I'm just getting concerned that I haven't been able to get the problem fixed. I really don't want to have to buy another set of disco's because of one broken piece. And I hate driving on the highway disconnected.
Has any one else had an issue like this with them?
Thanks,
Brad
#2
JK Junkie
Hey all, a few weeks ago the "upper stud" that holds the rod to the sway bar sheared off while driving to work. I tried to get in contact with JKS customer service and warranty replacement department, but every time I called I was forwarded to an answering machine or the call just dropped. So I sent them pictures via email showing the damage. They asked me to provide the original purchase receipt so e could proceed with warranty replacement. The next day I sent a scanned copy of the receipt and have yet to receive any correspondence , and I have resent the emails 3 times. I have also tried calling them back (three times today) several time to several numbers and keep getting transferred to voicemail or dropped. It's been 3 weeks since I first contacted them about the issue, and nothing.
Don't get me wrong, I'm not trying to bash the company, I really like JKS and their products, I'm just getting concerned that I haven't been able to get the problem fixed. I really don't want to have to buy another set of disco's because of one broken piece. And I hate driving on the highway disconnected.
Has any one else had an issue like this with them?
Thanks,
Brad
Attachment 522048
Don't get me wrong, I'm not trying to bash the company, I really like JKS and their products, I'm just getting concerned that I haven't been able to get the problem fixed. I really don't want to have to buy another set of disco's because of one broken piece. And I hate driving on the highway disconnected.
Has any one else had an issue like this with them?
Thanks,
Brad
Attachment 522048
if you bought them from one of the better vendors like Northridge or Rebel or Off Road Elements, I'm sure they would do their best at helping you out...
I've had no problems with mine,, if they have many problems I'm sure you will get a lot of feedback on here.
matthew
#3
You don't have to purchase an entire set, they have parts available. Jks is currently owned by another company in cooperation with a few other small companies. You may have better luck with the parent company.
#5
Lower Bolt
I had a lower bolt break on a trip. Had no time to go through JKS and had to buy another set via Amazon Prime (overnighted to motel). If you strike out on JKS and getting a part, PM me and I will see if I have what you are looking for. Think I have both the tapered (think tapered is at top) and squared off bolt somewhere.
#6
JK Newbie
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I had a lower bolt break on a trip. Had no time to go through JKS and had to buy another set via Amazon Prime (overnighted to motel). If you strike out on JKS and getting a part, PM me and I will see if I have what you are looking for. Think I have both the tapered (think tapered is at top) and squared off bolt somewhere.
Have you tried getting the dealer where you bought them involved, or did you just buy them and install yourself?
if you bought them from one of the better vendors like Northridge or Rebel or Off Road Elements, I'm sure they would do their best at helping you out...
I've had no problems with mine,, if they have many problems I'm sure you will get a lot of feedback on here.
matthew
if you bought them from one of the better vendors like Northridge or Rebel or Off Road Elements, I'm sure they would do their best at helping you out...
I've had no problems with mine,, if they have many problems I'm sure you will get a lot of feedback on here.
matthew
If Sport Truck USA is the parent company then I've been having no luck through them either
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#8
JK Jedi
I had JKS and thought they were top quality compared to Tera Flex discos but this is at least the third time I have read about the tapered post shearing. They should have used grade 8 instead of stainless perhaps.
#9
JK Freak
Augi
#10
JK Enthusiast
The reason 4 wheel parts no longer carries JKS discos is because they've had problems with them.
I had the JKS on my last Jeep and they were fine. I went to get another set for my new Jeep and that is when I found out about that there were problems. I ended up getting the Rubicon express ones instead (haven't installed yet).
I had the JKS on my last Jeep and they were fine. I went to get another set for my new Jeep and that is when I found out about that there were problems. I ended up getting the Rubicon express ones instead (haven't installed yet).