Originally Posted by jadmt

I will play devil's advocate on the side of the OP. Some times you have issues and you contact the mfg and get the run around and/or no help. After a few calls like this you get p!ssed and post in a public forum and bang you get help. Happened to me once bought product that was warrantied for life it broke in a short time. I called as well as emailed the owner of the company as it was a smaller company and he told me to pound sand and insisted that I was the first person who ever complained. He got to be bigger and joined a forum as a vendor and posted a 100% customer satisfaction rating. I recontacted him via email and asked if he remembered my issues and he said "nope and it was too long ago to help" so I posted our email correspondences on the forum and lo and behold he did an about face. I think sometimes it has to happen publicly before issues get taken care of. Not saying that is what happened here but based on jcr's response it sounds possible that the OP may have had issues and perhaps did not get to talk to the right person at jcr when he called.

Originally Posted by BOLOGNA

Yes it was my bad to make my first post a pissed off one! I am just aggravated over the whole process. I should have asked questions first but I went right to the manufacturer with no help or at least the help I wanted. I love the look and function of JCRs products but it has been one thing after another with this installation that has made me feel the opposite. I'm over it and all I ask is for is a full refund. When that wasn't even an option I have become bitter over the whole thing. When I was told I would be "talked through" the install as my only real option that infuriated me further. I wish it was different , why not just take it back? It's not that I don't like it I am just not satisfied with the install of it. The lesser of the two evils is make the customer happy and issue a refund rather then them being forced to keep a product they are not happy with and won't refer ones they know to you. I have everything in original boxes in original condition just waiting for the go ahead to return.

Thank you everyone, I am going to use this forum as much as possible in the future. I never knew how helpful it would be.

Originally Posted by monkeyevil

Daryl from JCR here. First off let me say I'm sorry for the issues you have had installing our product. We try and account for whatever situations that may come up through product design and installation instructions, but there is a always a small chance that you will need to do something outside of the typical steps on any installation. I wasn't the person that dealt with you on the phone or through e-mails, but if I can guess from your post, you are talking about the two 1/2 bolts that go through the rear crossmember. Yes sometimes one side lines up perfectly, but sometimes you do need to drill both sides. You are correct that this variance in some instances means that the bolts are not 100% perpendicular to the bumper or ground, but it doesn't change the clamping force or the strenth of this attachment with the oversized hardware provided. If we didn't provide these bolts in your kit, that is 110% our fault and I'm sorry for that. We are currenlty moving to hardware kits assembled offsite, and there are a few headaches that come with any transition like that. I would be more than happy to send you the correct bolts. Just contact us and let us know. As far as a full refund for the product returned, we typically want to make the order right and the customer happy before it gets to that. Let me know what else I can do.