Dynomax - Not too happy!
02-12-2013, 06:27 PM
#12
JK Freak
Join Date: May 2009
Location: Englewood, CO
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Sounds like UPS may have some responsibility here... why would it be thrown in the yard and not placed by the door? I am sure 4WheelParts and Dynomax will get it worked out for you.
Who knows maybe the UPS driver owns a Jeep too?!?! He may be enjoying a new muffler!!
Who knows maybe the UPS driver owns a Jeep too?!?! He may be enjoying a new muffler!!
but seriously... sweet 
To the OP, that sucks a big one. I use to work for UPS and I would always see packaging fail and we would find the item just smashed all to shit. Usually, UPS takes damaged good very seriously and never sends it out. But, that was also 8 years ago. regardless, you should have no problem getting a new muffler. Sucks they won't pay you for your wasted time.
Last edited by ninjajmoney; 02-12-2013 at 06:31 PM.
02-12-2013, 06:48 PM
#13
JK Freak
Thread Starter
"Blasting the company and piss them off" really? I would want to know if my employees treated my customers and their money with blatant disregard. The first error on the wrong part should have been reason enough to make sure that they did what was needed to make things right.
02-12-2013, 06:52 PM
#14
JK Newbie
Join Date: Feb 2013
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"Blasting the company and piss them off" really? I would want to know if my employees treated my customers and their money with blatant disregard. The first error on the wrong part should have been reason enough to make sure that they did what was needed to make things right.
02-13-2013, 06:38 PM
#16
This just popped up on my Google feed, and I checked my PM's to see if I missed one from you, didn't see one.
I will now be monitoring this thread to make sure it gets resolved.
I will now be monitoring this thread to make sure it gets resolved.
I called 4 Wheel Parts when I got home and they are taking it up with Dynomax and UPS for me tomorrow morning. I'm not sure why they would ship this without a box.
Since I work in a customer-centric field, I try to be as understanding as possible. Two strikes in one order doesn't help in repeat business or brand equity.
I know Dynomax is a sponsor on here and we'll see how they choose to resolve this. Even if it's a "mall crawling" muffler.
Since I work in a customer-centric field, I try to be as understanding as possible. Two strikes in one order doesn't help in repeat business or brand equity.
I know Dynomax is a sponsor on here and we'll see how they choose to resolve this. Even if it's a "mall crawling" muffler.
02-13-2013, 07:00 PM
#17
JK Freak
Thread Starter
02-13-2013, 08:38 PM
#18
JK Enthusiast
Maybe the box was falling apart and UPS just slapped the ticket on the muffler and tossed it around. I have a dynomax under my driver side seat, and I love it!
02-14-2013, 03:21 AM
#19
JK Enthusiast
Join Date: Sep 2011
Location: Cooper City, Florida
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I ship roughly 30 packages a day from my company. I have also dealt with Dynomax on my exhaust and they were awesome.
Not really sure how the "good Christians" makes any sense in this thread.
Anyway, back to UPS.
They handle packages with no care of what it is at all. If the packaging comes apart, they will just stick a new label iif they can, or just tape up the packaging the best they can. I have seen boxes show up, with all kinds of crazy tape from the box being ripped apart, and the delivered box is empty. Crazy, yes
Not really sure how the "good Christians" makes any sense in this thread.
Anyway, back to UPS.
They handle packages with no care of what it is at all. If the packaging comes apart, they will just stick a new label iif they can, or just tape up the packaging the best they can. I have seen boxes show up, with all kinds of crazy tape from the box being ripped apart, and the delivered box is empty. Crazy, yes
02-14-2013, 03:30 AM
#20
