Dynatrac Disappointment
11-22-2013 | 04:04 PM
#11
JK Enthusiast
Joined: Jul 2012
Posts: 160
Likes: 0
From: New Mexico
Pontiac31,
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
11-22-2013 | 04:21 PM
#15
JK Junkie
Joined: Nov 2010
Posts: 3,802
Likes: 3
From: Kitchener
Pontiac31,
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
11-23-2013 | 07:21 AM
#17
Thread Starter
JK Freak
Joined: Jan 2009
Posts: 896
Likes: 0
From: Erie, PA
Pontiac31,
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
We are very sorry for the inconvenience you have experienced. After researching our records and the emails we exchanged, it appears that you are correct and your original order was significantly delayed. This was due to additional parts (new alloy stems) included in your order, which were out of stock. Based on your comments, it appears you also did not receive an email from us advising you of the backorder status. I apologize for that. New stems are not part of the normal rebuild kit, so it is also understandable why you felt the cost of your parts order was too high. Perhaps our tech recommended them as a precaution due to the nature of the shaft failure that occurred.
The person you dealt with is no longer with our company so I cannot address all the issues with regard to the transaction confusion. We did correctly issue credit to your card within 3 days when you cancelled your original order. However, I can see that you did cancel the order, and we incorrectly shipped the back order to you when it was filled. Your credit card was automatically re-billed when that shipment went out. I cannot speak for the time required by the credit card companies to process the transactions, but we did credit your card within 3 days of receiving the parts back from Fedex. Clearly there was confusion on our side, and we apologize.
It seems that your critical problem right now is the failed state inspection. Because of your inconvenience, we will offer you a complete set of new Dynatrac Ball Joints with free shipping. Or, if you prefer to purchase the Synergy joints, we understand completely, and will give you a full refund upon return receipt of the used Dynatrac Ball Joints. We will also pay for, and arrange the return shipping if you choose the return option. We work hard for a living too and understand how valuable every dollar can be. We want you to be happy regardless of the choice you make.
In hindsight it would have been better to ship you the rebuild kits immediately without the stems when you had the original shaft failure. Perhaps that would have prevented the current issue you now have, and the confusion we created.
While we deeply regret the difficulty you have had, we remain confident in the quality and durability of our Dynatrac Ball Joint. If you are willing to return the used product to us we will be eager to understand why yours did not perform satisfactorily. With respect to our pricing, all our products are 100% Made in USA. So it is difficult for us to match the low price of imports from India and China, but we will continue to do the best we can and remain a US manufacturer. We think it is important and worthwhile to do so.
Please contact Jennifer at 714-596-4461 X-206, and she will make sure that we handle your decision promptly.
11-24-2013 | 11:00 AM
#18
JK Freak
Joined: Oct 2012
Posts: 631
Likes: 0
From: Pittsburgh, PA
PA. Not a great place to live with modded jeeps due to their "Inspections." However, there are some great places to wheel here. Beautiful places too.
12-06-2013 | 07:16 AM
#20
Thread Starter
JK Freak
Joined: Jan 2009
Posts: 896
Likes: 0
From: Erie, PA
Just wanted to update this issue. I took my JK to another garage for inspection. The tech said the ball joints will pass inspection, but they are borderline and feels they may be a safety issue by the next years inspection. PA does have pretty strict vehicle safety inspections I guess.
I am also very satisfied with the manner that Dynatrac is handling this issue. They are more then willing to work with me, It seems the original employee no longer works for them, so that has played a factor in my problem. I cannot emphasize enough how pleased I am with the PR44 housing and originally went this route because of Dynatrac's made in USA products. I am currently waiting on a reply from them about the issue and will keep everyone posted on my results.
I am also very satisfied with the manner that Dynatrac is handling this issue. They are more then willing to work with me, It seems the original employee no longer works for them, so that has played a factor in my problem. I cannot emphasize enough how pleased I am with the PR44 housing and originally went this route because of Dynatrac's made in USA products. I am currently waiting on a reply from them about the issue and will keep everyone posted on my results.