Originally Posted by JPop

and had the manufacturer said, we are extremely sorry for that and it should have never left our doors. We will be issuing a call tag for it, sending out a new bumper that will certainly meet your expectations along with a set of rock rails for your troubles. Then the review isn't worth a damn and they never are until you give the other party a chance to respond first, off line and one to one.

Originally Posted by Mark Doiron

Yomondo, some of the examples you cite are different. There's no error to be corrected in a poor movie. And, if you happened to buy a set of tires and one was defective, yes, it would be silly to post a long complaint without even contacting the vendor and asking for a replacement.

However, some of your criticisms of the bumper are unwarranted. And some of them are warranted. Yes, you have corrected (to a certain extent) that later in the thread. But, the problem is, someone is going to read the first post and may not read what is now eight pages of posts to learn the full story. Instead, they'll read your review in which you did not give the manufacturer of a complex product an opportunity to correct your own mistakes (such as not realizing that the jerry can holders had to be bent slightly by design).

As for what several other folks are saying about JPop and me trying to restrain your "freedom" to post a critical review: That is absolutely NOT the case, and you and they know that damn well. We've only said that on something as complex as a bumper, tire carrier, and jerry can racks, it's better to give the manufacturer an opportunity to correct their and YOUR mistakes before taking to the Internet. Your original post didn't solicit help from forum members because the vendor happened to be closed; had that been the tone of it, it would have been better received. You've now convinced a significant number of people Shrockworks manufactures a lousy product, when the truth is that some of your alleged problems are multiple symptoms of a single problem, and some of them aren't problems at all (you just didn't like that design choice).

Again, it's unfortunate that you had these issues. But, as folks say Shrockworks should increase their production capacity, just remember that no Shrockworks bumper owners that I recall have ever posted such a long laundry list of alleged problems in the past three years when they had their prior production arrangements. Maybe folks should let Jim run his business, and maybe they should let you and him work out the solutions to yours.

Originally Posted by rusty jeep

I got mine on two days ago and eveything works great. Wish you had the same experience. I have the front and the back w/o the tire carrier. My son will get the old back bumper. I bought mine through a local dealer and got my front and back w/o the carrier the same day. I had to wait for three weeks for the tire carrier.

Originally Posted by largo

... they don't participate in this forum, cannot be reached via e-mail ...