Vendors annoy me!
03-12-2012, 04:14 PM
#1
JK Enthusiast
Thread Starter
Join Date: Jan 2011
Location: pelham, al
Posts: 362
Likes: 0
Received 0 Likes
on
0 Posts
Vendors annoy me!
Why do vendors have a "Contact Us" page when they never respond to your inquiry? I submitted a few questions to Tera Flex yesterday and they have yet to respond. That really annoys me and makes me wonder what kind of response I would get if I purchased their product and had a problem. I had this same issue with Rough Country over a lift for my Toyota, two inquiries and never a response
03-12-2012, 04:22 PM
#2
JK Super Freak
Join Date: Sep 2010
Location: Montgomery, Il
Posts: 1,651
Likes: 0
Received 0 Likes
on
0 Posts
Have you tried the phone? Teraflex has some of the most accessible folks out there. They have a contact on this forum as well. Try not to rant because you sent an email on Sunday and haven't heard back yet...one day hardly constitutes "never"
03-12-2012, 04:25 PM
#3
Originally Posted by Orangeav
Have you tried the phone? Teraflex has some of the most accessible folks out there. They have a contact on this forum as well. Try not to rant because you sent an email on Sunday and haven't heard back yet...one day hardly constitutes "never"
Maybe the OP is just having a bad day..... Let's give him a pass.
03-12-2012, 04:32 PM
#5
JK Enthusiast
Thread Starter
Join Date: Jan 2011
Location: pelham, al
Posts: 362
Likes: 0
Received 0 Likes
on
0 Posts
Okay, I will give TF a pass. But my inquiries to Rough Country by email and a phone call never were answered. My point is if your going to have a "Contact Us" link then make sure someone monitors and gets back the customer or potential customer. I make sure to get back to inquiries for my customers where I work and I expect nothing less from a company I do business with or may do business with.
That is one thing I really like about Quadratec. They may not have the best price all the time but my experience with their support has been great.
That is one thing I really like about Quadratec. They may not have the best price all the time but my experience with their support has been great.
03-12-2012, 04:41 PM
#6
JK Enthusiast
Join Date: Apr 2011
Location: Cape Coral, Florida
Posts: 156
Likes: 0
Received 0 Likes
on
0 Posts
I would almost agree to you your post but I just remembered it was the weekend and I'm sure that I'm not the only customer they have....I did get a reply back from 2 out of the 4 vendors I "contacted" over the weekend, hopefully hear from the other 2 by tomorrow...
03-12-2012, 04:43 PM
#7
JK Super Freak
Join Date: Sep 2010
Location: Montgomery, Il
Posts: 1,651
Likes: 0
Received 0 Likes
on
0 Posts
You are talking apples and oranges there though. Q-Tec is a distributor with dedicated sales staff and the whole nine yards. Tera Flex and RC are manufacturers. While I agree with wanting the best possible service especially when I, like you, provide that daily to my customers, there has to be some understanding on our part of the vender we are dealing with. That said, no response is 100% unacceptable! If you are on FB you might be able to reach someone this second. Give it a shot. Oh, you could run the question in the forum too and they might respond to that too. Either way you go, just know that TF will take good care of you.
Trending Topics
03-12-2012, 04:56 PM
#8
JK Enthusiast
Thread Starter
Join Date: Jan 2011
Location: pelham, al
Posts: 362
Likes: 0
Received 0 Likes
on
0 Posts
You are talking apples and oranges there though. Q-Tec is a distributor with dedicated sales staff and the whole nine yards. Tera Flex and RC are manufacturers. While I agree with wanting the best possible service especially when I, like you, provide that daily to my customers, there has to be some understanding on our part of the vender we are dealing with. That said, no response is 100% unacceptable! If you are on FB you might be able to reach someone this second. Give it a shot. Oh, you could run the question in the forum too and they might respond to that too. Either way you go, just know that TF will take good care of you.
I guess I have high expectations when it comes to customer service because my company expects every inquiry I receive to at least get a "hey I will get back to you" response the same day received. Thus, I expect the same. Unreasonable? Maybe but I do think it is a good quality to instill in your organization. We call it the Sun Down rule, every inquiry gets a response before close of business day. Must work as we have been in business since the early 1900's and I have had a successful career there for nearly 22 years.
03-12-2012, 05:39 PM
#9
JK Super Freak
Join Date: Sep 2010
Location: Montgomery, Il
Posts: 1,651
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by rlew0083
I am sure they will. I have heard nothing but good things about TF on here. Like I said, I will give TF a pass for now. As for Rough Country, they lost my business with the Toyota. I mean two email submissions and a unreturned phone call was just not acceptable and I gave them plenty of time between each inquiry.
I guess I have high expectations when it comes to customer service because my company expects every inquiry I receive to at least get a "hey I will get back to you" response the same day received. Thus, I expect the same. Unreasonable? Maybe but I do think it is a good quality to instill in your organization. We call it the Sun Down rule, every inquiry gets a response before close of business day. Must work as we have been in business since the early 1900's and I have had a successful career there for nearly 22 years.
Cheers!
