Took my JK to the dealer on a car hauler
02-19-2008 | 10:56 AM
#11
JK Enthusiast
Joined: Oct 2007
Posts: 265
Likes: 0
From: Alma, NY
Perhaps the Dealer that actually did the re-gearing is going to honor their own workmanship and handle it "in house". If that is the case you have found a jewel of a Dealer and I'd stick with them. Way too often people (not just dealers) are willing to take your money to perform work but are unwilling to stand up and take responsibility for a faulty installation and repair it as they rightfully should. Good luck... Mike
02-20-2008 | 02:29 PM
#13
Thread Starter
JK Enthusiast
Joined: Feb 2007
Posts: 214
Likes: 0
From: Scott City, Missouri
It's always the right front, I'm starting to think something is wrong with the right axle. Maybe a rough spot where the seal rides on the axle. Don't know.Howdy
02-29-2008 | 11:01 AM
#14
Thread Starter
JK Enthusiast
Joined: Feb 2007
Posts: 214
Likes: 0
From: Scott City, Missouri
Got my Jeep back from the dealer yesterday. It had a broken bolt in the rear diff. They replaced the differential case,pinion bearings,pinion oil slinger, and pinion seal. And yes RuBob they did warranty the work themselves and repaid me the cost of renting the trailer.
Glad to get the Jeep back. Long two weeks.
Howdy
Glad to get the Jeep back. Long two weeks.Howdy
02-29-2008 | 04:44 PM
#16
JK Super Freak
Joined: Sep 2007
Posts: 1,533
Likes: 0
From: Oxnard, CA
My dealer did the gear swap, also the 4'' lift. I elected to pay the extra money to have them do the work as they said they would stand behind it. There is a little hitch, the wife took it to the loco dealer to look at it.
They told her the warranty is no good because the suspension has been altered. She said we would take it to the dealer in St. Louis were we bought it. They said no good as they already contacted Chrysler. When I told St. Louis dealer this he said B.S.
It would be warranted. Now we have to wait and see if D.C. steps in.
Howdy
They told her the warranty is no good because the suspension has been altered. She said we would take it to the dealer in St. Louis were we bought it. They said no good as they already contacted Chrysler. When I told St. Louis dealer this he said B.S. It would be warranted. Now we have to wait and see if D.C. steps in.Howdy
So....That being said, DO NOT feel bad about turning the dealer into DC for dispute, even after the very first mishandled complaint if you had tried to get it rectified before you left.
They had absolutlely NO MERCY with you the customer, so maybe they really don't care too much about their 5 Star rating. Have no mercy if they wrong you and don't follow procedures. Besides, the sooner you start a record, the easier to get resolved. With customer to dealer relationships nice guys finish last. Use this with common sense, but use it.
02-29-2008 | 06:54 PM
#17
Thread Starter
JK Enthusiast
Joined: Feb 2007
Posts: 214
Likes: 0
From: Scott City, Missouri
CIJeep, the dealer I bought it at IS a five star dealer and treats my great but is about 150 miles away, so my wife took it to the dealer closest to us. Big mistake, as DC doesn't even give them a 3 star rating. Service sucks! Yes GraceMWJT Reuther is where I bought it and I will buy my next Jeep there too.
02-29-2008 | 08:45 PM
#18
JK Super Freak
Joined: Sep 2007
Posts: 1,533
Likes: 0
From: Oxnard, CA
CIJeep, the dealer I bought it at IS a five star dealer and treats my great but is about 150 miles away, so my wife took it to the dealer closest to us. Big mistake, as DC doesn't even give them a 3 star rating. Service sucks! Yes GraceMWJT Reuther is where I bought it and I will buy my next Jeep there too.
Makes it hard to just pull in for simple service.
02-29-2008 | 09:29 PM
#19
JK Enthusiast
Joined: May 2007
Posts: 208
Likes: 0
From: St. Louis, MO
It is a shame that more dealerships are not like this one!
They proudly support and sponsor our local Jeep Club (midwest jeepthing). Any true jeeper in the area knows to go to them as they cover more things under warrenty and will work with an individual as best as they can.
when I hear some of the horror stories about other dealerships, I am so lucky that the one that we endorse is so easy to work with.
They proudly support and sponsor our local Jeep Club (midwest jeepthing). Any true jeeper in the area knows to go to them as they cover more things under warrenty and will work with an individual as best as they can.
when I hear some of the horror stories about other dealerships, I am so lucky that the one that we endorse is so easy to work with.