Is Shrockworks reputable?
#41
JK Jedi Master
Perfectly understandable--you cannot be faulted for that decision. Lots of folks really like the LOD products. There are many other fine companies out there, too. But, after searching for nearly a year for a new rear bumper in order to avoid the hassles of another order with Shrockworks, I realized that no one out there makes a product of the same caliber as them. Period. Let's all hope that Shrockworks continues in business, because we need someone of Jim's caliber making extremely high quality products for our Jeeps.
#42
Just to let everyone know, My bumper arrived today. I have not been able to tear into the box to make sure everythings is there, but, I ordered 21 Aug and it's here today, 17 Dec. Again, I am willing to wait for good products just give me a reasonable estimate. I'll post any issues I have with the bumper/order when I get a good look at it, but if it is as advertised, and everything is there, I will be satisfied. Thanks for the various replies throughout the thread.
#44
JK Jedi Master
Just to let everyone know, My bumper arrived today. I have not been able to tear into the box to make sure everythings is there, but, I ordered 21 Aug and it's here today, 17 Dec. Again, I am willing to wait for good products just give me a reasonable estimate. I'll post any issues I have with the bumper/order when I get a good look at it, but if it is as advertised, and everything is there, I will be satisfied. Thanks for the various replies throughout the thread.
#45
JK Newbie
Join Date: Dec 2008
Location: Cleveland, TN
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I ordered the front mid bumper and the full rear w/o tire carrier (b4 the carrier was an option) when they were first on the market. I was quoted 6 weeks. It took about 8. IMO they are fantastic. Well worth the wait. I plan to get rails as soon as possible. Shrockworks again. After owning their products for a couple of years and seeing what other people have on their Jeeps, Shrockworks builds it to last. I hit a deer doing about 50mph and except for crap flying everywhere I couldn't tell.
#46
I have the Shrockworks front mid-width bumper, rear bumper and tire carrier, and the rock rails. I love them all and would choose them again even with the wait.
Hiring more people may not be possible for any number of reasons. Business is much more complex than some would have you believe. However, one thing they can and should do is to not charge you when the wait will be greater than a month until they start production on your product. I surmise two reasons for charging ahead of time: (1) You're less likely to cancel your order because the money is already gone or (2) They're using the money for operations. The latter one would be concerning.
Hiring more people may not be possible for any number of reasons. Business is much more complex than some would have you believe. However, one thing they can and should do is to not charge you when the wait will be greater than a month until they start production on your product. I surmise two reasons for charging ahead of time: (1) You're less likely to cancel your order because the money is already gone or (2) They're using the money for operations. The latter one would be concerning.
#47
I just spoke with Jim. He says that Kevin, who used to man the phones and work the Internet boards, is no longer with the firm. So Jim now takes care of the phones, as well as the rest of the job as the owner. He says they are still shipping products. He also went on to say that the parts for my rear bumper and racks will be in this month some time, and that they will get it built shortly after that. Because of the holidays, they will be running some short weeks, which will slow down production temporarily.
I wheel with a guy who beat the hell out of his shrockworks rails and they still work great. He bought his used so his wait time was hours (to drive and pick them up).
#48
JK Junkie
If the wait time is that big of a deal I would call Screaming Lizzards because they always seem to have some of their bumpers and rails in stock, or get them quicker that placing the order yourself.
#49
JK Jedi Master
I recommend the same thing to folks. However, I was at Screamin' Lizard a few weeks ago and they happened to mention they were expecting several rear bumpers that day, but that they had all been sold earlier. So that's not a panacea. For my part, I am content to wait, and don't feel the need to tell Jim how he should run his business (even if I was qualified to do so, which I'm not). If the wait really bothered me, everyone who says I should cancel and order somewhere else would be absolutely correct.
#50
JK Junkie
That's the problem right there. Not maintaining an adequate benchstock or supply. Considering everything they make, there is no magical part or hardware they shouldn't have on hand.
I wheel with a guy who beat the hell out of his shrockworks rails and they still work great. He bought his used so his wait time was hours (to drive and pick them up).
I wheel with a guy who beat the hell out of his shrockworks rails and they still work great. He bought his used so his wait time was hours (to drive and pick them up).
The good thing is AFAIK complaints about quality of their products and customer service after receiving the product are non-existant.
Their cashflow is just limited like many of ours.