Screwed by Dealer on Vehicle Purchase
03-28-2011 | 03:50 AM
#81
JK Freak
Joined: Dec 2010
Posts: 612
Likes: 0
From: Mandeville, LA
So we are all clear, when the vehicle is Certified Pre-Owned, it means that you are getting the 6 year/80,000 mile Powertrain Limited Warranty, 3 month/3,000 mile Maximum Care Coverage, 125-Point Inspection, CARFAX Vehicle History Report, 24 Hour Roadside Assitance, Lifetime Certified Upgrade Plans, and a Car Rental Allowance. It also includes a free 3 month subscription to Sirius Satellite Radio (if equipped). The 125-Point Inspections is what they failed to perform.
Yes, I have paperwork that shows I have a Certified Pre-Owned vehicle. ...
As you can see, I have been financially impacted by items # 37, 38, 39, 71, 72, 75, 76, 77, 80, 81, 86, 87 and 112. I did not mention earlier that there is a tear in the driver seat and item 112 says the seats must meet their interior condition appearance standards. Not sure if a tear fails that. Regardless, the mechanical issues are the others. I am not sure what mis-alignment would fall under, but that would also be more item(s).
Yes, I have paperwork that shows I have a Certified Pre-Owned vehicle. ...
As you can see, I have been financially impacted by items # 37, 38, 39, 71, 72, 75, 76, 77, 80, 81, 86, 87 and 112. I did not mention earlier that there is a tear in the driver seat and item 112 says the seats must meet their interior condition appearance standards. Not sure if a tear fails that. Regardless, the mechanical issues are the others. I am not sure what mis-alignment would fall under, but that would also be more item(s).
If the OP had the appropriate docs, why did he not go to another dealership (as opposed to the initial stealership) and have at least some of the issues repaired under warranty.
Something is not right.
03-28-2011 | 07:32 AM
#82
Thread Starter
JK Newbie
Joined: Aug 2010
Posts: 57
Likes: 0
From: Aurora, IL
I went to another dealership and had all of the original paperwork. Unfortunately, the items needing repair are not "warranty" items since they were all considered wear and tear.
03-28-2011 | 07:42 AM
#83
Thread Starter
JK Newbie
Joined: Aug 2010
Posts: 57
Likes: 0
From: Aurora, IL
I have been browsing the site, just not posting a lot. Still waiting on the gas tank btw. But to update everyone...
I discussed with an attorney, who was willing to write a "strongly worded" letter for about $250 to the dealer. I took a few days to think about it and decided that if the dealer just tore the letter up, the money would have been better spent on the small claims court costs.
At this same point in my life I had just returned back to school full time on top of working full time. Also, I had the sale of my house and move in the beginning of October. My life became pretty hectic and with that on top of the court process needing to be in the county of purchase ( 2 hour drive ), I decided to put things on hold so I could focus on my school/work/move/life.
I am still bitter about the situation. To answer the questions and statements that keep reappearing...YES I do have paperwork stating Certified Pre-Owned and YES I am aware that most of these items should have been noticed by a more aware consumer. I love how many of you keep slamming my car buying skills, lol. I am aware that I did not inspect the vehicle prior to purchase. I put my faith into a manufacturer's program, referred to as Certified Pre-Owned, and I will never do that again.
I have not decided if I want to go any further with this, but most likely will not. I am not even sure what the statute of limitations would be on something like this, but it has been 7 months now so we are getting far from purchase date.
As far as the rest of the story, I had to take it in for the inner fender liner recall and the gas tank replacement under warranty that we are all familiar with. But outside of that I am loving my Jeep and it served me great in the Snowmageddon of the Midwest this year. I just purchased a soft top for it last weekend so I am excited for the warm weather to get here
I discussed with an attorney, who was willing to write a "strongly worded" letter for about $250 to the dealer. I took a few days to think about it and decided that if the dealer just tore the letter up, the money would have been better spent on the small claims court costs.
At this same point in my life I had just returned back to school full time on top of working full time. Also, I had the sale of my house and move in the beginning of October. My life became pretty hectic and with that on top of the court process needing to be in the county of purchase ( 2 hour drive ), I decided to put things on hold so I could focus on my school/work/move/life.
I am still bitter about the situation. To answer the questions and statements that keep reappearing...YES I do have paperwork stating Certified Pre-Owned and YES I am aware that most of these items should have been noticed by a more aware consumer. I love how many of you keep slamming my car buying skills, lol. I am aware that I did not inspect the vehicle prior to purchase. I put my faith into a manufacturer's program, referred to as Certified Pre-Owned, and I will never do that again.
I have not decided if I want to go any further with this, but most likely will not. I am not even sure what the statute of limitations would be on something like this, but it has been 7 months now so we are getting far from purchase date.
As far as the rest of the story, I had to take it in for the inner fender liner recall and the gas tank replacement under warranty that we are all familiar with. But outside of that I am loving my Jeep and it served me great in the Snowmageddon of the Midwest this year. I just purchased a soft top for it last weekend so I am excited for the warm weather to get here
Back from the dead huh? Look at the dates.
Dustin was gone for 6 months (at least not posting) and came back to post another horror story about Jeep. https://www.jk-forum.com/forums/show...41#post2167341
Certainly his story about being defrauded by Chrysler to the tune of what was it, thousands?, would be a relevant one to update. No?
I hope he updates this thread, because I am curious. At his last post, he was pretty sure he was about to shove a boot up the whole industries ass. I am sticking by my guess/recommendation that he lick his wounds and walk away with what was a kick in the teeth (large chunk his fault) and take it as a painful and costly lesson about DEALERS.
That said, my experiences with Chrysler have been all positive. Some of it may have been luck (seat cover and coincidence, awesome JK member) and some of it may be that I grew up next door to the owner what is now the largest Chrysler dealer in southern Colorado if not all of Colorado. So maybe my experiences have been far outside normal, but I don't think so. I doubt that he was "meddling" in my affairs without my knowing to make sure all came out well. I have had bad experiences with DEALERS but Chrysler itself seems pretty standup and fair. And that is a key word, FAIR. Chrysler doesn't (and shouldn't) just cut checks to everyone who has a minor beef or annoyance. And they shouldn't feel compelled to make every used vehicle to the personal specifications of the person who buys it at a whim.
All of the OP's problems were easily avoidable. There are good/great dealers that are honest, fair and have made themselves a name by being stand up. There are horrible dealers that make quick money by scamming. If you can't tell the difference, bring a friend who can. My best man at my wedding asked me to car shop with him, I did. He wasn't ready to buy, so I gave him a set of advice and specifically told him "do not test drive a car that you would even CONSIDER buying until you are comfortable" with the whole process. Sure enough, two days later he was the proud owner of an 05 Kia, which he bought at $3,000 over KBB. This is the same friend I referenced earlier who's brakes were shot after 3k miles. If you stick with honest dealers, you aren't going to have those problems. If you don't, well that sales manager isn't making 100k because he is an idiot. They are emotional masters that excel in getting people to buy when they are not ready and without enough knowledge. i.e. - the tires are OBVIOUSLY shot.
The easy point is that "scammers scam". The OP got taken, and it is too bad. I really do feel for him, because it is messed up. But just use your head (and bring another if you need to) and you will be fine.
Dustin was gone for 6 months (at least not posting) and came back to post another horror story about Jeep. https://www.jk-forum.com/forums/show...41#post2167341
Certainly his story about being defrauded by Chrysler to the tune of what was it, thousands?, would be a relevant one to update. No?
I hope he updates this thread, because I am curious. At his last post, he was pretty sure he was about to shove a boot up the whole industries ass. I am sticking by my guess/recommendation that he lick his wounds and walk away with what was a kick in the teeth (large chunk his fault) and take it as a painful and costly lesson about DEALERS.
That said, my experiences with Chrysler have been all positive. Some of it may have been luck (seat cover and coincidence, awesome JK member) and some of it may be that I grew up next door to the owner what is now the largest Chrysler dealer in southern Colorado if not all of Colorado. So maybe my experiences have been far outside normal, but I don't think so. I doubt that he was "meddling" in my affairs without my knowing to make sure all came out well. I have had bad experiences with DEALERS but Chrysler itself seems pretty standup and fair. And that is a key word, FAIR. Chrysler doesn't (and shouldn't) just cut checks to everyone who has a minor beef or annoyance. And they shouldn't feel compelled to make every used vehicle to the personal specifications of the person who buys it at a whim.
All of the OP's problems were easily avoidable. There are good/great dealers that are honest, fair and have made themselves a name by being stand up. There are horrible dealers that make quick money by scamming. If you can't tell the difference, bring a friend who can. My best man at my wedding asked me to car shop with him, I did. He wasn't ready to buy, so I gave him a set of advice and specifically told him "do not test drive a car that you would even CONSIDER buying until you are comfortable" with the whole process. Sure enough, two days later he was the proud owner of an 05 Kia, which he bought at $3,000 over KBB. This is the same friend I referenced earlier who's brakes were shot after 3k miles. If you stick with honest dealers, you aren't going to have those problems. If you don't, well that sales manager isn't making 100k because he is an idiot. They are emotional masters that excel in getting people to buy when they are not ready and without enough knowledge. i.e. - the tires are OBVIOUSLY shot.
The easy point is that "scammers scam". The OP got taken, and it is too bad. I really do feel for him, because it is messed up. But just use your head (and bring another if you need to) and you will be fine.
03-30-2011 | 06:21 PM
#84
JK Freak
Joined: Mar 2009
Posts: 747
Likes: 0
From: Arvada, CO
I have been browsing the site, just not posting a lot. Still waiting on the gas tank btw. But to update everyone...
I discussed with an attorney, who was willing to write a "strongly worded" letter for about $250 to the dealer. I took a few days to think about it and decided that if the dealer just tore the letter up, the money would have been better spent on the small claims court costs.
At this same point in my life I had just returned back to school full time on top of working full time. Also, I had the sale of my house and move in the beginning of October. My life became pretty hectic and with that on top of the court process needing to be in the county of purchase ( 2 hour drive ), I decided to put things on hold so I could focus on my school/work/move/life.
I am still bitter about the situation. To answer the questions and statements that keep reappearing...YES I do have paperwork stating Certified Pre-Owned and YES I am aware that most of these items should have been noticed by a more aware consumer. I love how many of you keep slamming my car buying skills, lol. I am aware that I did not inspect the vehicle prior to purchase. I put my faith into a manufacturer's program, referred to as Certified Pre-Owned, and I will never do that again.
I have not decided if I want to go any further with this, but most likely will not. I am not even sure what the statute of limitations would be on something like this, but it has been 7 months now so we are getting far from purchase date.
As far as the rest of the story, I had to take it in for the inner fender liner recall and the gas tank replacement under warranty that we are all familiar with. But outside of that I am loving my Jeep and it served me great in the Snowmageddon of the Midwest this year. I just purchased a soft top for it last weekend so I am excited for the warm weather to get here
I discussed with an attorney, who was willing to write a "strongly worded" letter for about $250 to the dealer. I took a few days to think about it and decided that if the dealer just tore the letter up, the money would have been better spent on the small claims court costs.
At this same point in my life I had just returned back to school full time on top of working full time. Also, I had the sale of my house and move in the beginning of October. My life became pretty hectic and with that on top of the court process needing to be in the county of purchase ( 2 hour drive ), I decided to put things on hold so I could focus on my school/work/move/life.
I am still bitter about the situation. To answer the questions and statements that keep reappearing...YES I do have paperwork stating Certified Pre-Owned and YES I am aware that most of these items should have been noticed by a more aware consumer. I love how many of you keep slamming my car buying skills, lol. I am aware that I did not inspect the vehicle prior to purchase. I put my faith into a manufacturer's program, referred to as Certified Pre-Owned, and I will never do that again.
I have not decided if I want to go any further with this, but most likely will not. I am not even sure what the statute of limitations would be on something like this, but it has been 7 months now so we are getting far from purchase date.
As far as the rest of the story, I had to take it in for the inner fender liner recall and the gas tank replacement under warranty that we are all familiar with. But outside of that I am loving my Jeep and it served me great in the Snowmageddon of the Midwest this year. I just purchased a soft top for it last weekend so I am excited for the warm weather to get here
I am glad to see that you decided to get the soft top and have fun in your jeep instead of pushing a lawsuit. The soft top was probably money much better spent and more fun will result.
