Screwed by Dealer on Vehicle Purchase
#62
The best defense I have ever found.
The best defense I have ever found was www.spoofcard.com. It is a calling card that lets your record a conversation. It allows allows for caller id spoofing but that does not apply in this case.
Anytime now that I feel that things may be a 'little' shady I use spoofcard. Just make sure you and the other party are in a state that allows for one party consent or you may be opening yourself up to some major issues. NJ is a one party state so I lucked out.
In the future protect yourself by using spoofcard or something similar as that recording would be extremely valuable to you now if you had it. You would most likely not need a lawyer or have any associated costs.
Anytime now that I feel that things may be a 'little' shady I use spoofcard. Just make sure you and the other party are in a state that allows for one party consent or you may be opening yourself up to some major issues. NJ is a one party state so I lucked out.
In the future protect yourself by using spoofcard or something similar as that recording would be extremely valuable to you now if you had it. You would most likely not need a lawyer or have any associated costs.
Last edited by TheDoubleD; 11-22-2010 at 03:09 PM.
#65
i know this is old, but i am also curious to the outcome. im guessing not good since the OP never updated. IMO, the key term to the OP being in the clear is CERTIFIED. certified pre-owned vehicles are usually those exceptionally maintained vehicles that a company feels is in above average condition. a dealership using that term probably keeps a buyer relaxed and less likely to really pick apart a vehicle. the tires and seat are the only thing that the OP should have noticed, but then again, maybe the term certified threw him off. i dont remember even seeing if the OP stated that the words CPO were on any paperwork or maybe even in the original ad? a CPO vehicle should also be covered at any jeep dealership, not just where it was purchased, since it is JEEP who is certifying it.
#66
i know this is old, but i am also curious to the outcome. im guessing not good since the OP never updated. IMO, the key term to the OP being in the clear is CERTIFIED. certified pre-owned vehicles are usually those exceptionally maintained vehicles that a company feels is in above average condition. a dealership using that term probably keeps a buyer relaxed and less likely to really pick apart a vehicle. the tires and seat are the only thing that the OP should have noticed, but then again, maybe the term certified threw him off. i dont remember even seeing if the OP stated that the words CPO were on any paperwork or maybe even in the original ad? a CPO vehicle should also be covered at any jeep dealership, not just where it was purchased, since it is JEEP who is certifying it.
Certified pre-owned vehicles are usually the vehicles that look nice inside and out, and not much else. Pretty vehicles sell.
Not to be too cynical, but I don't think that most of the dealers do a damn bit of looking and investigating beyond the glance test. My friend bought a "certified" car about 4 months ago, I just helped him change the brakes because they were worn to the rotor, destroying the rotor. I have never seen such a torn up rotor, and part of it is that he decided to drive for three days with an absolute grinding sound. When I was going to help him (he asked me to "check" the brakes as he thought it might be the heatshield/dustshield squeaking), I said lets hop in your car and drive so I can hear the noise (described by him as "kinda loud"), as he backed out of the driveway I said that is enough - they are gone. But he didn't know it. And the dealers bank on that, people who pay more for a certified car usually don't know anything about cars - and a shiny paint job with a great interior is enough to make the premium sale.
So I told him that he should at least call the dealer since it was certified to see if they would do anything, while I looked for some cheap pads and rotors for him to buy since I knew they wouldn't. The dealer "looked into it" and the response was textbook - the brakes had the exact amount of thickness "guaranteed" (approximately 1/2 of original). So, apparently in about 1500 miles my friend went through the last 1/2 of the brake pads. Hmmmmmm............ Brake life 3000 miles. LOL. But he was satisfied at their answer.
Certified cars are IMHO cars that look nice on the outside and inside - and in the end, that is it. If the dealer knew that everything was top notch it would be a WARRANTY car, not a "certified" car. Because warranty cars bring more money. Begs the question - if this vehicle is so certified, why don't you guarantee that to any degree whatsoever? Seriously? Look beyond the BS, see the simple for what it is and realize that certified means "more expensive". Warrantied means "we promise this will work for X miles and Y months". They aren't the same.
Also seeking an update from the OP.
#67
Originally Posted by rickyj
Certified pre-owned vehicles are usually the vehicles that look nice inside and out, and not much else. Pretty vehicles sell.
Not to be too cynical, but I don't think that most of the dealers do a damn bit of looking and investigating beyond the glance test. My friend bought a "certified" car about 4 months ago, I just helped him change the brakes because they were worn to the rotor, destroying the rotor. I have never seen such a torn up rotor, and part of it is that he decided to drive for three days with an absolute grinding sound. When I was going to help him (he asked me to "check" the brakes as he thought it might be the heatshield/dustshield squeaking), I said lets hop in your car and drive so I can hear the noise (described by him as "kinda loud"), as he backed out of the driveway I said that is enough - they are gone. But he didn't know it. And the dealers bank on that, people who pay more for a certified car usually don't know anything about cars - and a shiny paint job with a great interior is enough to make the premium sale.
So I told him that he should at least call the dealer since it was certified to see if they would do anything, while I looked for some cheap pads and rotors for him to buy since I knew they wouldn't. The dealer "looked into it" and the response was textbook - the brakes had the exact amount of thickness "guaranteed" (approximately 1/2 of original). So, apparently in about 1500 miles my friend went through the last 1/2 of the brake pads. Hmmmmmm............ Brake life 3000 miles. LOL. But he was satisfied at their answer.
Certified cars are IMHO cars that look nice on the outside and inside - and in the end, that is it. If the dealer knew that everything was top notch it would be a WARRANTY car, not a "certified" car. Because warranty cars bring more money. Begs the question - if this vehicle is so certified, why don't you guarantee that to any degree whatsoever? Seriously? Look beyond the BS, see the simple for what it is and realize that certified means "more expensive". Warrantied means "we promise this will work for X miles and Y months". They aren't the same.
Also seeking an update from the OP.
#68
I think you definitely have a case. The dollar amount you're dealing with is not worth even calling a lawyer, though. They won't take the case and anyone who does is either flat broke because they're terrible or they're planning to rip you off, themselves.
File a lawsuit in small claims court. It's easy, cheap, and just for these types of disputes. Just type up pretty much what you wrote on here (Be a little more professional but just use common language. No need to get all fancy) go down to your courthouse and tell them you want to file a small claims case. You'll fill out some forms, pay probably less than $100 (it was $78 or so here in GA last time I had to sue someone) Name the dealership as the defendant and attache what you typed up as your complaint. You may need to use your secretary of state's website to find their official business name, and likely, they will have an outside company they use to receive all lawsuit services. You'll need to know that, too.
In all likelihood, the dealership will contact you within a few days (after they get served) and be willing to really talk about making things right. But until you actually serve them, they're not going to budge and threatening to sue isn't going to move them. Do you have any idea how often they hear that? Probably 20 times a week. Someone actually pulling the trigger, though...that always wakes their asses up.
File a lawsuit in small claims court. It's easy, cheap, and just for these types of disputes. Just type up pretty much what you wrote on here (Be a little more professional but just use common language. No need to get all fancy) go down to your courthouse and tell them you want to file a small claims case. You'll fill out some forms, pay probably less than $100 (it was $78 or so here in GA last time I had to sue someone) Name the dealership as the defendant and attache what you typed up as your complaint. You may need to use your secretary of state's website to find their official business name, and likely, they will have an outside company they use to receive all lawsuit services. You'll need to know that, too.
In all likelihood, the dealership will contact you within a few days (after they get served) and be willing to really talk about making things right. But until you actually serve them, they're not going to budge and threatening to sue isn't going to move them. Do you have any idea how often they hear that? Probably 20 times a week. Someone actually pulling the trigger, though...that always wakes their asses up.
#69
Btw, your state may have a deceptive and unfair trade practices statute that allows you to recoup atty fees and other damages that you would otherwise not be able to recoup. Even if you go the small claims route, you may want to cite the statute as further support for your claim.
#70
You just don't know what the hell you are talking about, but as most who don't you are damn sure you do, so it is hard to know where to even begin. You can buy a certified car without a warranty, and a warrantied car that isn't certified. They are not the same thing.
If you need more help, how about looking up the definitions of the two words:
Certified:
1.
a. To confirm formally as true, accurate, or genuine.
b. To guarantee as meeting a standard
Warranty:
3. a written guarantee given to the purchaser of a new appliance, automobile, or other item by the manufacturer or dealer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period of time.
Warrantied would mean under a warranty.
Again, they are not the same word, they don't mean the same thing, they don't imply the same thing. Whatever the dealer says, they don't.