Quadratec- One Thumb Down...
03-02-2011, 12:41 PM
#11
JK Newbie
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03-02-2011, 12:45 PM
#12
JK Freak
Join Date: Jan 2011
Location: Alexandria, VA
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Qtec just offered to upgrade the order and said they were looking into the issue of live inventory status on their website- Which was the point of the original post, to make them aware that people were talking about the lack of it. Never any problem with their Customer Service, as evidenced by their fast response
Both on your order and on the potential web site upgrade.
03-02-2011, 12:50 PM
#14
JK Enthusiast
Join Date: Aug 2010
Location: Missouri
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I've been here for three years, I've got Quadratec parts running on my Jeep that were ordered the day I brought it home, they are good on the phone- And the point isn't "bashing", but to let them know, especially as a sponsor, that their website ordering/inventory system is outdated- If I'm in the middle of a build I hope to have back on the road next week and I spend 2 hours researching where to get what specific parts for it, would be nice to know upfront that it was actually available, like 90% of the bigger parts houses already do...If you were a sponsor, wouldn't you want to know what people were experiencing on your site?
03-02-2011, 12:57 PM
#15
JK Newbie
Thread Starter
I had just gotten away from the old days of calling in orders and gotten used to looking up/comparing things on websites- and then if it wasn't in stock you could usually go back to a different item on the search page...
03-02-2011, 01:51 PM
#16
JK Freak
it's kind of funny to see threads like this in retrospect......picture yourself going from one retail store to another(you know, back when websites weren't available)....most places, just because the item is out of stock, don't take the tag down to let you know it's out of stock...and that's when you ask somebody that works there if the item is actually out of stock or just not on the shelf....equate that with online service....just because they don't have it doesn't mean they don't normally offer its (and in turn, still list it on the site)....just takes talking to a live person.