Northridge v. Quadratec
10-05-2009, 02:34 PM
#31
JK Super Freak
Join Date: Sep 2007
Location: Hamilton, Ontario
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For us CANADIANS......Quadtratec sucks!!!!! They charge way too much for shipping and wont even give you a quote on the phone. You have to submit your order and then wait for the invoice to come and then you have to OK it.....
Way too much of a hassle and they are completely out to lunch on shipping....they wanted almost the same amount for shipping as the floor liners I was looking at.
NORTHRIDGE ALL THE WAY!!!!!
Way too much of a hassle and they are completely out to lunch on shipping....they wanted almost the same amount for shipping as the floor liners I was looking at.
NORTHRIDGE ALL THE WAY!!!!!
10-05-2009, 07:59 PM
#33
JK Freak
Join Date: Oct 2008
Location: Colorado Springs, CO
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I don't really care either way. I ordered my daystar spacers from quadratec because I didn't see them on the northridge website (found out later that they have some things that aren't online). I didn't have any problems with them.
I just ordered an ARB rear diff cover from northridge (paid less than what QT was asking AND got free shipping)...dave gave me his number in a PM... I called and......he answered.
I didn't have to hit 5 buttons just to talk to a real person. That's always a plus! 
10-05-2009, 08:21 PM
#34
JK Super Freak
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Just want to add that as of today I changed my return policy . Customers speak and I listen . There is no restocking fee at all.
Return Policy
All returns require prior authorization, Northridgex4 will only accept new items. An RMA (Return Merchandise Authorization) number must be obtained from Northridge4x4 within 7 days of receiving your merchandise in order for you to receive a cash refund. All returns after 7 days will only be eligible for an in-store credit. All shipping charges are non-refundable and the Customer is Required to pay the cost of the original shipping and the cost of the return shipping.
Return Policy
All returns require prior authorization, Northridgex4 will only accept new items. An RMA (Return Merchandise Authorization) number must be obtained from Northridge4x4 within 7 days of receiving your merchandise in order for you to receive a cash refund. All returns after 7 days will only be eligible for an in-store credit. All shipping charges are non-refundable and the Customer is Required to pay the cost of the original shipping and the cost of the return shipping.
I understand not getting shipping back, but 35% for what?? For someone to put it back in a stock room?? If an item is returned in original condition its BS to charge a re stocking fee, and I avoid shooping anywhere that has one...
Glad northridge changed their policy...I hav not had the pleasure of ordering from them, but I hear good things and its good to know that they listen to customers and are flexible
10-05-2009, 09:39 PM
#35
JK Enthusiast
Join Date: Dec 2008
Location: Colorado Springs, CO
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Ordered an ARB underhood compressor from Northridge. Showed up in a few days. Ordered light brackets from Quadratec on the 23rd... hmmm. Really wish their site showed out of stock items.
10-06-2009, 05:13 AM
#36
JK Freak
Join Date: Mar 2009
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They both make my wallet light. Damn you Northridge & Quadratec!
10-06-2009, 05:51 AM
#38
JK Junkie
Join Date: May 2009
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Ordered from both never had a problem with either one. Qtec I just call ahead to make sure that they have the item in stock. On a seperate note I like Qtec because it always shows up the next day!
10-06-2009, 09:07 AM
#40
