LOD BUmper problems anybody?
04-24-2007, 06:41 AM
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LOD BUmper problems anybody?
04-18-2007
Im looking for everyone's experiences with LOD bumpers. I have their front and rear with tire carrier. I havent had the best luck with their customer service . I got their first batch of front and rear bumpers. I had not installed mine yet becasue the Jeep still isnt here. I know that there were issues with body clearance on the outside edges, and there have been modifications to the original design that increased the mounting points. I first tried to talk to them about it but they were in MOAB. They called me back when they returned and I was told that indeed, some changes were made that resolved all the previous issues. They told me that they would have mine picked up by DHL and shipped to them. They are going to "fix" it and then have it re-powdercoated and they would then send it back to me. I told them that the Jeep would be here this week. He told me that it would be picked up by DHL Monday, I should leave it outside so they can pick it up! Well, I left it outside all day monday.....no pickup. I called them Tuesday and he said that he forgot to set up the pickup and most likely it will be wednesday. It sat out all day today.....no pickup. I really like the bumpers and the price was great but the customer service could use some work. I am sure that they are super busy trying to keep up with their orders considering they are about a month out for new orders. (I read this on another board). Im just a little frustrated I guess. Anybody else had same experience , or am I just an anomoly?
04-20-2007 New update: Well two more days have pased and still no pickup from DHL. Its been sitting on my porch for 5 days now. Still no answer from LOD either. I may try to get hold of 4x4Exlor and see if they can help me at all. I think that they are friends. I bought the bumper through them. Starting to get more frustrated.
04-21-07 Eddie from 4X4Explor emailed back and says that he is on top of it, He called LOD and they said that they were going to get DHL to come out and pick it up. I told him that I would rather they just ship one out as a replacement as soon as they see that theirs has been picked up rather than waiting for mine to be "fixxed" and then re-powdercoated and sent back. We'll see what happens I guess. I'm sure both companies want to show that they know how to take care of the customer So I'm not too worried. It's their reputation, not mine
04-23-07 Guess what! Its still sitting on my porch waiting to be picked up by DHL. Something makes me think that DHL hasn't been notified to pick it up. Hmmmmmmm. It's been sitting out on my porch for a WEEK now. Luckily it is too heavy for somebody to steal. Im getting more n more frustrated.
04-24-07 LOD e-mailed and said that they would pick it up yesterday or today. Its still sitting on my porch, I'm at work and it's raining cats and dogs out. I hope that cruddy box that they ship them in stays together!
Im looking for everyone's experiences with LOD bumpers. I have their front and rear with tire carrier. I havent had the best luck with their customer service . I got their first batch of front and rear bumpers. I had not installed mine yet becasue the Jeep still isnt here. I know that there were issues with body clearance on the outside edges, and there have been modifications to the original design that increased the mounting points. I first tried to talk to them about it but they were in MOAB. They called me back when they returned and I was told that indeed, some changes were made that resolved all the previous issues. They told me that they would have mine picked up by DHL and shipped to them. They are going to "fix" it and then have it re-powdercoated and they would then send it back to me. I told them that the Jeep would be here this week. He told me that it would be picked up by DHL Monday, I should leave it outside so they can pick it up! Well, I left it outside all day monday.....no pickup. I called them Tuesday and he said that he forgot to set up the pickup and most likely it will be wednesday. It sat out all day today.....no pickup. I really like the bumpers and the price was great but the customer service could use some work. I am sure that they are super busy trying to keep up with their orders considering they are about a month out for new orders. (I read this on another board). Im just a little frustrated I guess. Anybody else had same experience , or am I just an anomoly?
04-20-2007 New update: Well two more days have pased and still no pickup from DHL. Its been sitting on my porch for 5 days now. Still no answer from LOD either. I may try to get hold of 4x4Exlor and see if they can help me at all. I think that they are friends. I bought the bumper through them. Starting to get more frustrated.
04-21-07 Eddie from 4X4Explor emailed back and says that he is on top of it, He called LOD and they said that they were going to get DHL to come out and pick it up. I told him that I would rather they just ship one out as a replacement as soon as they see that theirs has been picked up rather than waiting for mine to be "fixxed" and then re-powdercoated and sent back. We'll see what happens I guess. I'm sure both companies want to show that they know how to take care of the customer So I'm not too worried. It's their reputation, not mine
04-23-07 Guess what! Its still sitting on my porch waiting to be picked up by DHL. Something makes me think that DHL hasn't been notified to pick it up. Hmmmmmmm. It's been sitting out on my porch for a WEEK now. Luckily it is too heavy for somebody to steal. Im getting more n more frustrated.
04-24-07 LOD e-mailed and said that they would pick it up yesterday or today. Its still sitting on my porch, I'm at work and it's raining cats and dogs out. I hope that cruddy box that they ship them in stays together!
04-24-2007, 08:26 AM
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I really appreciate your help! It must be a prob over on their side. You told me that they were gonna call me last week and never did. We'll see if they call today.....but for that matter, they really dont need to call me, they just need it to get picked up! To tell you the truth, I think that If i could start over with a whole new manufacturer, I probably would. Something gives me a feeling that If i ever have a problem with these bumpers in the future, I am going to be on my own. Kind of a sickening feeling after shelling out so much for bumpers. Lesson learned I guess.
04-24-2007, 09:17 AM
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I really appreciate your help! It must be a prob over on their side. You told me that they were gonna call me last week and never did. We'll see if they call today.....but for that matter, they really dont need to call me, they just need it to get picked up! To tell you the truth, I think that If i could start over with a whole new manufacturer, I probably would. Something gives me a feeling that If i ever have a problem with these bumpers in the future, I am going to be on my own. Kind of a sickening feeling after shelling out so much for bumpers. Lesson learned I guess.
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04-24-2007, 12:13 PM
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Thanks for the help Eddie. They were out to pick it up about 1/2 hour after they called me to tell me that they would. He also wanted the swing arm back for some alterations. So its on its way back. Hope to get it back soon.