That sucks, hopefully it all works out. At least you are able to talk to the service manager, we only have one dealership with in an hour and the manager won't reply to emails? If I call, I get passed off to someone.

 

E-brake uses shoes inside the rear hub.

Totally separate from the rear disc pads.

 

You complain of a steering issue that happens maybe twice a month and they have only had the thing 2 weeks.

Those of you who aren't technicians don't understand how most of us get paid.
We don't make money diagnosing problems. I have over $100k in tools and equipment and I don't make a dime to diagnose the problems. And I pretty much get paid for 45 minutes to do a job that takes over an hour to perform, then I have to verify the repair, which takes maybe several more test drives. It's not as easy as looking at a part and saying, "yep, that's broke!" anymore.
Working in the auto repair industry requires a skill that most don't understand. It's both mentally and physically demanding and it's stressfull . It often requires LOTS of study to even grasp how a system works before trying to repair issues with it.

Just let them know your concerns and more importantly, your expectations. Maybe it's something that just connot be taken care of to your satisfaction, for whtever reason.

 

I can do simple repairs no problem, have changed front brakes on one of my old vehicle's, you are right, it is not that difficult, but I don't make the the time as of the late, so I have no problem having them do it.

hahaha...no not at all on the contrary, I am always reading everyones threads here, I have learnt alot here.....always been capable of working on my own vehicle's, but I get lazy at times...almost after every wheelin trip, I am doing a full undercarriage inspection. While I have extended warranty, which I paid extra for, I want to make the stealership to do as much as possible....


I have read Eddies post here on how to adjust the E-brake, but that was not the issue here, the e-brake works great, but it doesn't want to release, and I never tinkered with it to try to resolve. The Jk went in for all the fore noted issues, so I just tacked one more issue for them to work on.

 

Well, I have reported the steering issue to them a while back, and like you say they need it to act up before they fix something. The problem is that the steering wheel almost locks completely, and it is a major safety issue. It occurs at slow speeds, and it really frustrates me as it locks for approx 2-3 seconds before releasing. This could cause a collision and the most important thing to me is my passengers, and myself, so I will fight this until it is corrected.

 

Just a little update.....got the rubi back on Saturday from the Stealership.....Everything is fixed, except the steering issue.....Service manager thinks the steering dampner is faulty, and they said they would replace it under warranty....I told them NO......This is the second OEM dampner I have had that has gone to $hit.....I am installing the Rough Country Dual stabilizer...which is up and out of the way too....

FYI...I am glad they replaced the rear brakes for me....they put the old discs and pads in the back of Jk...they were trashed....

 

Out here they get paid by the book. Job takes an hour, book says three, billed at three hours. Service underwriter books the call based on the customer, possible service manager driving and checking out. and so on. But don't get any ideas about mocing to Calif. Taxes are high high high and getting worse. Illegals are working for dealers, and so on.

 

Hey rubi Steve, can you describe the exhaust rattle around the cats? Mine makes this weird noise under load at around 1800 rpm and lugging just a but. Almost sound like an engine knock. I just want to diagnose it myself before bringing it in.

Thanks bro.

sp

 

It sounded like the internals of one of the CATS were rattling around. The stealership said that it was the heat shield, but I call BS....and they ended up replacing the entire "Y" pipe and all CATS at the end of the day...hmmm maybe I was right after all.....no more rattle sound...I thought it sounded like the CATS for sure.

The rattle was definitely not a knock sound, but a rattle Now there is no sewing machine tick since they replaced the drivers side manifold too