Jeep Dead Last in Consumer Satisfaction
08-21-2008 | 08:07 AM
#1
Thread Starter
JK Enthusiast
Joined: Feb 2007
Posts: 496
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From: Texas, Deer Park
Jeep Dead Last in Consumer Satisfaction
From Jeep news
University of Michigan Rates Jeep Dead Last in Consumer Satisfaction
Posted by mike on 2008/8/19 12:41:00 (179) reads
If you're an optimist, you're thinking that there's no where to go but up. The American Consumer Satisfaction Index, in conjunction with the University of Michigan released its rankings for vehicle manufacturers and the Jeep Brand came in last place behind every other major automobile manufacturer for vehicles sold in the United States.
The Jeep brand scored 76 out of 100, which is actually up 1.3 points over 2007. Since the rankings were started in 1995, the Jeep brand has actually decreased 2.6 points.
Consumer satisfaction has never been a strong point with the Jeep brand, I think it is mainly due to the fact that many of the Jeep models are quite noisy at highway speeds, and the vast majority of Jeep owners never take their vehicles off-road.
You can check out the raw scores - you'll have to scroll a bit to get to the "
Automobiles & Light Vehicles" section.
Time Magazine also has a nice write-up about the rankings.
University of Michigan Rates Jeep Dead Last in Consumer Satisfaction
Posted by mike on 2008/8/19 12:41:00 (179) reads
If you're an optimist, you're thinking that there's no where to go but up. The American Consumer Satisfaction Index, in conjunction with the University of Michigan released its rankings for vehicle manufacturers and the Jeep Brand came in last place behind every other major automobile manufacturer for vehicles sold in the United States.
The Jeep brand scored 76 out of 100, which is actually up 1.3 points over 2007. Since the rankings were started in 1995, the Jeep brand has actually decreased 2.6 points.
Consumer satisfaction has never been a strong point with the Jeep brand, I think it is mainly due to the fact that many of the Jeep models are quite noisy at highway speeds, and the vast majority of Jeep owners never take their vehicles off-road.
You can check out the raw scores - you'll have to scroll a bit to get to the "
Automobiles & Light Vehicles" section.
Time Magazine also has a nice write-up about the rankings.
08-21-2008 | 08:47 AM
#3
JK Enthusiast
Joined: Jun 2008
Posts: 296
Likes: 0
From: Newcastle - UK
who did they ask?!?
my dealer cannot do anything more to sort out my niggles, and i have just completed and sent back my customer satisfaction form and it is positively glowing??!
honestly, these university folk with sod all else to do! - Rant Over
my dealer cannot do anything more to sort out my niggles, and i have just completed and sent back my customer satisfaction form and it is positively glowing??!
honestly, these university folk with sod all else to do! - Rant Over
08-21-2008 | 09:44 AM
#6
JK Super Freak
Joined: Dec 2007
Posts: 1,235
Likes: 0
University of Michigan Rates Jeep Dead Last in Consumer Satisfaction
I sure as hell don't give a f**k what the University of Michigan says.
How are they relevant or even remotely important? They aren't, plain and simple.
I love these types of things. I can smell the BS pouring out of Michigan and I live in Maryland.
08-21-2008 | 10:18 AM
#7
JK Enthusiast
Joined: Sep 2007
Posts: 264
Likes: 0
From: Dawsonville, Georgia
Yeah who cares, after one year and eleven days (but who's counting
) I'm satisfied!
x5,
Translation please
Is this a good thing and how does one sort ones niggles?
) I'm satisfied!Translation please
Is this a good thing and how does one sort ones niggles?
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08-21-2008 | 11:17 AM
#8
JK Enthusiast
Joined: Jun 2008
Posts: 296
Likes: 0
From: Newcastle - UK
overall yeah it is better to sort ones niggles i would say lol!
