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Help! Dealer ordered wrong option, when I asked them to fix that, they ask for $$$

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Old 02-16-2012, 02:55 PM
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Originally Posted by Noxian

Well standard is manual transmision which comes with 4.10s according to both Jeep.com and jeep.ca

When you select a Auto on jeep.ca it switches it to 3.73, if you do the same on jeep.com it keep it as 4.10s,
Even if you go to summary after selecting auto it still shows 4.10s at jeep.com

Bug on the US the site?
There get that printed and take to them!
Old 02-16-2012, 02:57 PM
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Originally Posted by pandaO
Its probably a bug on US site, but why should I be paying for user interface issues on Jeep.com?
Agreed, I would call Chrysler and tell them there is a possible bug on Jeep.com,

Just try not to step on the dealerships toes in the process, especially if its the only one near by you and you plan on dealing with them in the future.
Old 02-16-2012, 03:01 PM
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Originally Posted by Noxian
Agreed, I would call Chrysler and tell them there is a possible bug on Jeep.com,

Just try not to step on the dealerships toes in the process, especially if its the only one near by you and you plan on dealing with them in the future.
I'm trying to, but its getting super difficult because they are not acknowledging that I ordered the car with 4.10 and won't fix the issue.
Old 02-16-2012, 03:03 PM
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Originally Posted by Noxian
Well standard is manual transmision which comes with 4.10s according to both Jeep.com and jeep.ca

When you select a Auto on jeep.ca it switches it to 3.73, if you do the same on jeep.com it keep it as 4.10s,
Even if you go to summary after selecting auto it still shows 4.10s at jeep.com

Bug on the US the site?
I just went to jeep.ca and when you select a Rubi with auto, the 4.10 is selected, not 3.73
http://www.jeep.ca/en/vehicle_home.p...mc=WRG_UNL_RUB
Old 02-16-2012, 03:07 PM
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Originally Posted by pandaO
I just went to jeep.ca and when you select a Rubi with auto, the 4.10 is selected, not 3.73
http://www.jeep.ca/en/vehicle_home.p...mc=WRG_UNL_RUB
Click image for larger version

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If you look both gear ratios are listed, 3.73s then 4.10s, seems like both sites have a bug/typo.

i would push hard both sites don't match what you can actually order by default.

On this alone Chrysler should fix the problem and correct your order not the dealership IMO.
Old 02-16-2012, 03:10 PM
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Originally Posted by Noxian
Attachment 278887

If you look both gear ratios are listed, 3.73s then 4.10s, seems like both sites have a bug/typo.

i would push hard both sites don't match what you can actually order by default.

On this alone Chrysler should fix the problem and correct your order not the dealership IMO.
Hehe, I just took the same screenshot. So if you select the option with automatic, open the Powertrain portion you'll see that the 3.73 is unselected, 4.10 selected:

Click image for larger version

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Old 02-16-2012, 03:11 PM
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here is on jeep.com I have selected auto, but as you can see it didnt switch the gear ratio automatically to 3.73 and it still shows 4.10s

Click image for larger version

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Last edited by Noxian; 02-16-2012 at 03:13 PM.
Old 02-16-2012, 03:12 PM
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By the way, everyone, thank you sooo much for quick replies and help - I feel a little better with all the support!
Old 02-16-2012, 03:17 PM
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I would advise the dealership you are going to call Chrysler if they wont on your behalf because there is obviously a problem with the jeep.com and jeep.ca site when choosing a auto transmission.

its probably a bug from when they cut over from 2011 to 2012s because 4.10s used to be standard no mater what on a Rubicon, now 3.73s are a option if you choose a auto transmission in a 2012, and 4.10s standard if you choose a manual.
Old 02-16-2012, 07:09 PM
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Originally Posted by Noxian
I would advise the dealership you are going to call Chrysler if they wont on your behalf because there is obviously a problem with the jeep.com and jeep.ca site when choosing a auto transmission.

its probably a bug from when they cut over from 2011 to 2012s because 4.10s used to be standard no mater what on a Rubicon, now 3.73s are a option if you choose a auto transmission in a 2012, and 4.10s standard if you choose a manual.
I plan on calling Jeep tomorrow to find out what the actual standards are anyway. But what to do with the dealer not wanting to correct their mistake and punishing me with limited warranty (I paid extra for extended warranty) and a $4000 price tag?


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