pandaO

So I have been wanting a Jeep ever since I rented one over the weekend early last year. I have been on the Jeep site a million times "building my own". Finally, when I was ready, I posted on a site that I wanted one and waited to be contacted by a dealership. After multiple offers (one as low as $32k instead of $39k), I went with the person who said he would give me a good price even if I just "ordered exactly what I wanted"through him since they couldn't find one matching the requested options.

I called that dealer and made my order over the phone. At first I couldn't decide whether or not I wanted a 3.73 option instead of the 4.10 (that is preselected on the site) and asked the dealer to help me with the decision. He told me that the 3.73 option would make better gas mileage but 4.10 was better for towing (I got a max towing package). I asked how much better was the gas mileage, and he said it would save me a mile per gallon on the highway. So I said I didn't care for the better gas mileage, and since I was planning on towing my whole mecha family out into the desert I wanted the 4.10, "the one that is preselected" (on the site) I said. Two weeks went by, car wasn't even in the queue. I got hurt on the mountain, talked to a buddy of mine about his friends in Overland (might be wrong?) crew using automatics, and decided that since it wasn't even in the build queue yet, I would change the transmission option to automatic.When it finally got delivered nearly two months later, I showed up a the dealership, test drove the lil guy on the street. There was not a single note anywhere that the car had either a 4.10 or a 3.73 rear axle ratio. Being a customer, seeing the site and preselected 4.10 I assumed it was standard and went on to buy the vehicle thinking it was a 4.10.

Well, guess what, the car is a 3.73. Easy fix, right? Just contact the dealer, explain that there was a mistake, and there should be no problem fixing it, right? Not. When I asked the dealer to fix their mistake the first time, they said they would "try", but the parts would not be covered under my extended warranty. Later, I called the warranty service that I got (extended), and the lady there said that the swapped parts would be covered by warranty no problem, as long as the dealer changed the sales code accordingly. The dealer recommended to go through a 'rear-end' shop, not a Jeep dealership, because it would be cheaper. To me that sounds a little sketchy. That sales person is now apparently not even at the dealership. When I called the dealer back to ask them about the warranty and the progress of their "tries", they said that the order was right, and they ordered what I wanted. They have no record of the phone conversation, and the only record they have is the order itself, which is incorrect and does not reflect the conversation over the phone. They are telling me to pay upwards of $4,000 for the swap out of my pocket and lose warranty. Their argument is that 3.73 is a standard selection, and that it does not show up on the window sticker, so I bought what I wanted.

I looked up all nearby dealerships, every single Rubicon on the lots has 4.10 axle ratio.

I don't even know what to do anymore. What should I do? :(

Noxian

Autos standard gear ratio for a Rubicon is 3.73s
manuals standard gear ratio for a Rubicon is 4.10s

atleast that the way I understood it.

Freewill

Never again special order anything as complicated as a vehicle over the phone unless you also sign off on a hard copy of the order before it goes to build.

pandaO

Selecting either automatic or manual doesn't change that selection on the site, so it is not apparent. Even in that case, I was not told that the gear ratio would change with the transmission option change.

Noxian

Or atleast get a e-mail or a fax or something showing what you are ordering before they go through with it.

pandaO

I have a PDF of the order, from the time it was a manual - there is no statement wether or not axle ratio is a 4.10 or a 3.73. I signed off since it was as I ordered it without the small details.

BLK08JK

Responded before reading ur post above

Noxian

Well standard is manual transmision which comes with 4.10s according to both Jeep.com and jeep.ca

When you select a Auto on jeep.ca it switches it to 3.73, if you do the same on jeep.com it keep it as 4.10s,
Even if you go to summary after selecting auto it still shows 4.10s at jeep.com

Bug on the US the site?

pandaO

I have the order, before I changed it and after - it doesn't show axle ratio.

pandaO

Its probably a bug on US site, but why should I be paying for user interface issues on Jeep.com?