Done ordering from Quadratec.com
#11
JK Enthusiast
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Join Date: Sep 2007
Location: Chicago
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#12
Ignore guys like that a "wannabe" his profile backs up my remark. Who clearly isn't smart enough either to get your point. Obviously it's a lazy sales rep who didn't want your money bad enough to actually provide good customer service and get the part number for you. I'm pretty sure they've sold a TERAFLEX product before.... Hopefully someone there will do something about it to prove to you that your business is still important to them .... Good luck.
#13
JK Super Freak
Ignore guys like that a "wannabe" his profile backs up my remark. Who clearly isn't smart enough either to get your point. Obviously it's a lazy sales rep who didn't want your money bad enough to actually provide good customer service and get the part number for you. I'm pretty sure they've sold a TERAFLEX product before.... Hopefully someone there will do something about it to prove to you that your business is still important to them .... Good luck.
#14
Super Moderator
Really? Have you ever worked in parts sales before? There are plenty of times where we sell a brand but cannot get every little part from them and there are many times where the consumer can find stuff online that we cannot even find in our computers and we sell the product line. Just because you sell an engine / tie rod / ball joint / what ever dosent mean you will have a listing for every little piece that goes into that product listed or available to you. God forbid you should have to do a little work to fix something you messed up in the first place : P
I try to stick with small companies where I know the first name of the person I'm working with and they know mine. If not that, then I use a forum vendor as I know they are likely an enthusiast that will be more motivated to gain/keep my business.
#16
JK Enthusiast
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#17
JK Super Freak
#18
Really? Have you ever worked in parts sales before? There are plenty of times where we sell a brand but cannot get every little part from them and there are many times where the consumer can find stuff online that we cannot even find in our computers and we sell the product line. Just because you sell an engine / tie rod / ball joint / what ever dosent mean you will have a listing for every little piece that goes into that product listed or available to you. God forbid you should have to do a little work to fix something you messed up in the first place : P
We're talking customer service here if they said call the other company to get the part number then call us back and we'll take your money.... Why couldn't they make the call ??? F them it's laziness and lack of customer service.... Understand???? Probably not.
#19
JK Enthusiast
They are pretty deep discount as they do price matching with free shipping. Never had any issues with their customer service. Seems like not that big of a deal, its not like they shipped you the wrong part, they just told you to call teraflex and ask for the specific part number.
#20
JK Super Freak
I guess morons live on this thread!!! To answer your question Yes sales for power wheel chairs scooters etc lots of parts break down customers fault or not .... That's not the point!!!!
We're talking customer service here if they said call the other company to get the part number then call us back and we'll take your money.... Why couldn't they make the call ??? F them it's laziness and lack of customer service.... Understand???? Probably not.
We're talking customer service here if they said call the other company to get the part number then call us back and we'll take your money.... Why couldn't they make the call ??? F them it's laziness and lack of customer service.... Understand???? Probably not.