Rednroll

No condensation intended. Just advise. I believe we all can afford to grow and that includes myself. I don't expect everyone to understand what I'm talking about and I don't expect everyone to agree with what I'm talking about, so I therefore understand your opinion. Be that as it may, that hasn't stopped much larger companies than TandT from spending Billions of dollars on training people in their company the things that I am talking about. So before you decide to criticize me and what I'm talking about, you might want to 1st spend a few minutes to understand what it is.

JKingAround

You had buyers remorse after the fact. You should of done your research first. The part was installed and you shouldn't be able to get your money back just a part exchange. That's how auto parts normally works. They bent over backwards for you. And you acted like an ass. If you buy brake pads and there's a defect they will give you new pads not your money back. On top of the fact they are sliders meant to protect from rocks not to look pretty. You should of just had them re-powder coated and stuck them on your jeep. You should at lest have had to pay for the return shipping.

Brightwhite

This makes me believe that you also believe in giving every kid a medal, too? Win or loose, everyone is a winner! Not good for our society.

TNTs customer service was impeccable. The guy obviously lied and created a false complaint. The company owner had every right to react to it however he pleases. Because Bob is not de-sensitized by our now overly politically correct and entitled sensitive society - he wins! Hulk looses. Now give TnT the medal...It's a beautiful story!

Now, can we please hear the hemi story!

shockwaveaz

Who drys their Jeep after it rains...

TNT and Northridge for the win! I wish more companies were like that.

Sent from my SPH-L900 using Tapatalk 2

BlackRockBurner

Not speaking of this whole situation, but of business in general. Again not this slider story, just to be clear.

The thing with public relations is sometimes the negative is bent to become a positive. Even if it means telling out right lies to gain public trust, thus revenue for bad and morally wrong business practices.

Sometimes it is refreshing when a business tells the truth even if it will impact future revenue.

Just an opinion.

On topic to this thread: knowing the facts, we understand that both the manufacturer & retailer tried very hard to please the customer.

LeftHandRubi

Red, that's what I mean about condescending. You assume that I haven't seen or read or been trained in Covey. Wrong. I also have been trained in negotiation, meeting facilitation, dispute resolutions of all types. Assuming that folk aren't educated and that they can't understand others points of view is a mistake. I have both a PhD and an MBA for example, and have been in sr executive roles, general management roles and CEO roles. Of course as a GM with P&L responsibility especially working for very large companies, one gets trained. Shouldn't have made an assumption about me. I think your advice is wrong. That is my opinion and it is informed.

I do a lot of business with Bob and Mary because a) They are honest good people who I trust, b) they make great parts, c) they know wheeling and what works on rigs to make the rigs work on the highway and on trails, d) they know wheelers cause that's what they are. Wheelers who love to design and build really good parts.

Rednroll

No...so let me break it down for you.

What would you say TNT's ultimate goals would have been in this situation?

Here's how I see those goals rolling out.......

1. TNT would have made the OP so happy with the way they handled an unfortunate circumstance and misunderstanding, that the OP would have become a customer for life and wrote another thread just embellishing on how great TNT's customer service is and how great their products are.

2. Everyone else reading this thread would have witnessed how great TNT handled this situation, that they would have hopped on over to their website just to have a chance at sharing the same experience the OP had by purchasing a TNT product of their own.

So I ask you.....Why didn't TNT come close to achieving these goal?

See their 1st response and you would see it made these goals unattainable.

What were the goals they did achieve?
1. They pissed off a customer for life who will talk bad about TNT whenever he gets a chance.
2. They achieved some "damage control"
3. It became public knowledge that they produce skid plates with a potential to rust in a short period of time.
4. They put doubt in some if they would want to ever purchase anything through TNT, because they may say something wrong on this forum about one of their products and get pissed on by the company's president.

So let's look at TNT's 1st response and let me analyze some of it...........

1st off "Rodney"??? What the hell??? Now this guy is going to use this person's personal name on this public forum?? His personal name that he retrieved from his personal invoice records and personal conversations between them??? What's next??? Is he going to post his credit card number also for the rest of us without his prior approval also?




"Let's give a little perspective on the whole story"??? Hold up right there.....Is he really talking to "Rodney" like he originally stated in his good morning statement and needing to go into further background details? It certainly sounds like he is talking to the OP, but in fact....he doesn't need to fill the OP in about the "whole story", since the OP was the other half of the situation and already knows the "whole story". So really? Who is he really trying to share this "whole story" with when he decides to elaborate with these details? The answer is he wants to share EVERYTHING with EVERYONE on this forum so he can now belittle the OP into submission. This he succeeded in doing, by putting all this unnecessary "whole story" telling on this forum and therefore enabled other forum members to form a lynch mob against the OP.

UNPROFESSIONAL BEHAVIOR!!!



Why is "research" quoted here???? Oh.....I get it....he's mocking him. UNPROFESSIONAL!!!!

Wait a minute!!!!??? Did he just belittle him on a public forum for the OP trying to belittle TNT on a public forum??? Pot calling Kettle black. UNPROFESSIONAL BEHAVIOR!!!!



Well, this comment right here shows me that customer service is not about customer service with TNT. This is all a joke to them and was nothing more than a tirade to feed their own ego.



"Sincerely"???? Like there was even one thing that was sincere in his post.

So really??? This is the type of behavior you guys are trying to tell me qualifies as "Good customer service"??? and "trying to go out of their way". I'll agree with you, that they definitely went "out of their way" with this post. However, your expectations seem to be lower than mine. I expected a little.....I mean a lot more professionalism. He sounds like an egotistical douche bag on a damage control mission who seems to enjoy feeding his ego by pissing all over an unhappy customer.

In other words......
UNPROFESSIONAL!!!!

Rednroll

So with all your training and education, you really think the post below was a good way that TNT handled this situation??? Sorry, but then I have to also respectively disagree with you and with what you just outlined, it seems that you may have some bias heavily clouding your judgement.

RHD-Manx2

Can't please everybody. Critical people die early...

otservice

Red unfortunately these days people want others to be more professional and politically correct when in reality the majority rather have the truth. The OP did the wrong thing and came in here bitching and putting down a company and the persons involved. Said company explains the story so consumers know OP is an idiot and both vendors worked with him to fix the problem. That's the truth. Now because all of the pussy PC people out there that's the wrong way to handle business. That's wrong...lets all go back 30+ years when we didn't have idiots suing McDonalds because the coffee was too hot and there's no caution hot label for those idiots. And people suing them because they got fat or suing casinos because they lost all their money.

I'm a business person and have always been involved in businesses since I was younger. I see where you are coming from, but honestly that's the PC pussy way and I along with many others are sick and tired of people complaining about how others conduct business and what they say. Can't we just go back to speaking the truth and not letting all the PC idiots run the country and determine what and how we say things.