Do not do business with tnt customs!!!!!!!
02-14-2013, 06:14 AM
#131
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Well this was an interesting read.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
02-14-2013, 06:26 AM
#132
Super Moderator
Also, a decision of packaging comes into play with the point you made. If the carrier is able to damage the product, then that means their packaging choice might need to be improved, which is part of quality control.
Their policy can say whatever it wants. The fact is shipping and "handling" is usually built into the cost of the product . The packaging they put that product in, to ship to us has an impact on the price we pay. Obviously, if they decided to ship every one of these parts in a paper bag to save money, then everyone of them would most likely get scratched by the carrier. There's a balancing act that goes on here, where in quality control questions get asked like, "How much packaging is just enough? How much is too much where the cost of that packaging exceeds the expected damage due to the carrier?"
Last edited by Rednroll; 02-14-2013 at 06:43 AM.
02-14-2013, 06:34 AM
#133
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I think all of this could have been avoided if T&T shipped their parts raw to avoid damage from shipping, fit and finish issues and allow the purchaser to finish the product to their own liking.
I know raw parts aren't for everyone but it sure saves a bunch of hassle on the suppliers side.
IMO, powder coating parts that are going to come in contact with trail obstacles is a waste of money anyway. I just paint those parts with the $.96 cans of flat black from Wally World. Makes touch up easy.
I also understand that not everyone really uses some parts as intended by the manufacturer and just want a mean looking rig.
I know raw parts aren't for everyone but it sure saves a bunch of hassle on the suppliers side.
IMO, powder coating parts that are going to come in contact with trail obstacles is a waste of money anyway. I just paint those parts with the $.96 cans of flat black from Wally World. Makes touch up easy.
I also understand that not everyone really uses some parts as intended by the manufacturer and just want a mean looking rig.
02-14-2013, 06:45 AM
#134
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Well this was an interesting read.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
P.S. To the TNT customer service forum guy. I would like to suggest that you look into taking a course by Franklin Convey called "The 7 Habits of Highly Effective People". Within that course they talk about how you decide to choose how to react to a situation and also talk about always thinking "Win/Win" when dealing with situations. You chose to react in a "Win/Lose" manor when you chose to respond. Which was good for you, but not good for the other party involved in the situation.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
P.S. To the TNT customer service forum guy. I would like to suggest that you look into taking a course by Franklin Convey called "The 7 Habits of Highly Effective People". Within that course they talk about how you decide to choose how to react to a situation and also talk about always thinking "Win/Win" when dealing with situations. You chose to react in a "Win/Lose" manor when you chose to respond. Which was good for you, but not good for the other party involved in the situation.
02-14-2013, 07:02 AM
#135
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He paid $599 for sliders including shipping to him.....he got $599 back and tried to tell us otherwise and didn't have to pay for shipping the slidders back.
02-14-2013, 07:23 AM
#136
JK Super Freak
First let me say a good open discussion is exactly what the new management of this forum is looking for but we need to keep the discussion on topic and civil. Several posts on this thread have been removed because they aren't on topic and are not conducive to a civil discussion. Also, this thread was moved to a more appropriate forum for discussion. Thanks for your cooperation! 
02-14-2013, 07:47 AM
#137
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Well this was an interesting read.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
P.S. To the TNT customer service forum guy. I would like to suggest that you look into taking a course by Franklin Convey called "The 7 Habits of Highly Effective People". Within that course they talk about how you decide to choose how to react to a situation and also talk about always thinking "Win/Win" when dealing with situations. You chose to react in a "Win/Lose" manor when you chose to respond. Which was good for you, but not good for the other party involved in the situation.
My perspective is that things could have been handled better on both sides, but it sounds like things eventually got resolved.
I kind of feel like the Hulk got piled on unnecessarily in this thread, but at the same time, when you decide to write a thread like this, this can also be expected when the vendor steps up and explains their side of the story.
I can understand the Hulk for being upset. He was excited to receive the parts, he then probably planned to set some time away so he could install the parts. Only to see the next day that these parts immediately rusted. So now he needs to go back and uninstall these parts, box them back up and then ship them back. Nobody seemed to mention this install/uninstall Hulk had to spend when they were criticizing him. Heck, I would have been upset too after initially being excited. I would have been further upset finding out that others had run into the same quality problem and I would have lost my confidence also.
TNT's and NorthRidge's customer service did seem to step up to the plate in all this. However, TNT's quality control needs to step up to the plate to avoid situations like this in the 1st place. So while it was enlightening hearing TNT's side of the story in a public forum. The root cause of this problem was TNT's and I'm pretty disappointed that TNT's customer service deciding to make this a public discussion matter, where they took an offensive/defensive stance in this forum. I don't agree with the Hulk making this a public discussion, but 2 wrongs also don't make a right, so shame on you TNT. This could have been handled offline by TNT or in a manor that would not have thrown the Hulk under the bus, even if the majority felt he may have deserved to be. THAT IS NOT GOOD CUSTOMER SERVICE and shows a lack of maturity from the TNT customer service fella speaking in this forum. The Hulk originally had every right to be upset about TNT's lack of quality control processes and the time you wasted of his by sending him a defective product.
TNT please work on your quality control process so you can eliminate shipping out defective products and wasting everyone's time and money and also work on your "public" display of customer service when dealing with bad situations. Individuals can afford to react in a non rational manor....individuals who are representing a company in a public forum can not. After reading this entire thread, I'm not impressed with either TNT's quality control or their public display of customer service. Your public display of customer service threw fuel on a fire by taking a passive aggressive approach.
P.S. To the TNT customer service forum guy. I would like to suggest that you look into taking a course by Franklin Convey called "The 7 Habits of Highly Effective People". Within that course they talk about how you decide to choose how to react to a situation and also talk about always thinking "Win/Win" when dealing with situations. You chose to react in a "Win/Lose" manor when you chose to respond. Which was good for you, but not good for the other party involved in the situation.
Were I have problem, is when he didn't get his way (which what he wanted is fraud IMO) he verbally abused my staff on the phone, threatened them, hung up on them and went directly to his computer and posted a rant on a public forum dragging my company into the mud. If you read my responses, I am professional and truthful. Only giving details omitted by the OP, where his only goal was to inspire the "lynch mob" against - us. Look at the title of his thread...
Sincerely,
Bob
02-14-2013, 07:52 AM
#138
Interesting... I only brought our side to the forum after we were thrown under the bus by the OP... We have been handling this situation off line for 2 weeks to resolve this situation for the customer. Did we have one get by the goalie? Yes. In manufacturing, no matter how many QC programs and checks you put in place it happens. What sets you apart as a quality manufacturer is what policies and plans are in place to deal with those instances if/when they come up. I find no fault with the OP when he called and told us he had a problem - my staff promptly and repeatedly tried to help him AND we did an in house review of our powder coating procedures.
Were I have problem, is when he didn't get his way (which what he wanted is fraud IMO) he verbally abused my staff on the phone, threatened them, hung up on them and went directly to his computer and posted a rant on a public forum dragging my company into the mud. If you read my responses, I am professional and truthful. Only giving details omitted by the OP, where his only goal was to inspire the "lynch mob" against - us. Look at the title of his thread...
Sincerely,
Bob
02-14-2013, 08:02 AM
#139
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All of us, including TnT would also agree I bet , that there shouldn't be rust on new parts. The OP did his bitching on the phone to TnT. He got all his money back from Northridge (TnTs actually customer). TnT paid for the return shipping. So why get on here and call people names, flame TnT? :dunno:
Airing stuff out is good. That leads to better products for everyone. Flaming people and companies while misstating facts---that is how to get piled on.
02-14-2013, 08:28 AM
#140
It's very possible the sliders were powder coated, inspected, and then sent off in what was thought to be great condition. The OP receives them, puts them on and then in a matter of hours after rain/humidity this surface rust appears.
On a side note, who wouldnt inspect something brand new before putting it on? And why wouldn't rust on the very top of something not be noticed immediately?
Powder coating was the issue, but I don't see where any fault should fall on TNT, assuming they didnt see the rust before shipping.