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Discount Tire Direct = Amazing customer service

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Old 07-20-2012 | 11:53 AM
  #1  
BIC's Avatar
BIC
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Joined: Oct 2011
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From: Richmond, VA
Default Discount Tire Direct = Amazing customer service

I ordered a set of 5 MB TKO wheels from DTD last Friday, and I ordered a set of 5 MB Chaos center caps because I saw several posts stating those center caps also work on the TKO. Well, I received the wheels and the center caps today, but the center caps don't match the bolt pattern of the wheel (5x5 or 5-127). I received center caps for 5-135 wheels. I called DTD a few minutes ago to attempt an exchange for the correct center caps, and they said to just keep the wrong ones and they'll send the correct ones out for no charge. The moral of this story is, if you ever need wheels/tires, buy them from DTD. Great prices and great customer service.
Old 07-20-2012 | 12:16 PM
  #2  
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Joined: Apr 2011
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From: Batesville Arkansas
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I also ordered two sets of tires from them in the last two weeks and you couldnt ask for better service. They have my business for now on.
Old 07-20-2012 | 12:20 PM
  #3  
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Joined: Feb 2011
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From: ottawa, ontario
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Agreed. Great service people. Ordered a spare for my set of mud grapplers a while back. For whatever reason they couldn't ship any Nitto tire to Canada. Guy called me back saying they had organized a drop ship location as close to me at the border as possible, apologized for the inconvenience, and then called me back again to make sure I got the tire alright. Amazing service




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