Check the Status of your Jeep JK Wrangler - Order Status Codes
#2673
JK Super Freak
Join Date: Sep 2007
Location: Hamilton, Ontario
Posts: 1,253
Likes: 0
Received 0 Likes
on
0 Posts
OK I am getting freakin excited......dealer said that my Sahara is scheduled to be delivered on the 31st!!!! They need 1 day to get it all cleaned up and ready....so with any luck I will be driving it on the 1st.....good thing I took the 1st and 2nd off
I dont think I am going to sleep very well the next few nights waiting!
I dont think I am going to sleep very well the next few nights waiting!
#2674
JK Newbie
Join Date: Oct 2007
Location: Simi Valley, Cal.
Posts: 67
Likes: 0
Received 0 Likes
on
0 Posts
Great Information, Thank You. I am new to this site, as I ordered my JK on Oct, 7 07.
Again Thanks for the info. I really appreciate it. It saves me from requesting it from my dealer.
Again Thanks for the info. I really appreciate it. It saves me from requesting it from my dealer.
#2675
JK Enthusiast
Join Date: Jan 2007
Location: Southern Indiana
Posts: 183
Likes: 0
Received 0 Likes
on
0 Posts
#2676
I called today to the Customer Service number for the first time. They gave me the update and told me that they were going to forward the file to my Jeep dealer to try to get the dealer moving.
What will the dealer receive and should I warn them that I called. I had no intention of undermining the dealer, I just wanted info.
What will the dealer receive and should I warn them that I called. I had no intention of undermining the dealer, I just wanted info.
Other than that, once your order is in the system, neither the Dealer nor Customer Service can effect the speed at which that order gets built. Having CS open a file, and assigning you a Reference Number, will save you and them time in the future. From now on when you call, all you have to do is state your name and Reference # and any CS person can pull up your file in the computer, read it quickly and know that all you want is a build status update, without having to ask you a whole bunch of questions first.
But, having them contact the dealer will not result in "getting the dealer moving" or advancing your order in the system any faster than if you've never called at all. Your dealer will now think that you've been complaining to Chrysler about them though, and will probably ask you to contact them for a status update from now on, or they will assure you that they'll call when there's a change in your status.
I call Customer Service instead of my dealer because it's quicker. If I call my dealer, I have to work around my salesman's schedule, and could call 3 or more times before finally reaching him, then have to wait even longer for him to go to the Dealer Direct system to check my status. (Actually, he checks the status every morning when he gets in to work, but most salespeople don't). When I call CS, the person on the phone is sitting in front of the Dealer Direct system, and after a quick read of my Reference file, reads me the Status code. That process usually takes less than 2 minutes. I'm always sure to let them know that I'm not calling to complain, just so that there's no misunderstanding.
Last edited by Ghostship; 10-30-2007 at 07:16 AM.
#2677
JK Newbie
Join Date: Oct 2007
Location: Simi Valley, Cal.
Posts: 67
Likes: 0
Received 0 Likes
on
0 Posts
Thanks Swampdonkey
This Is Soo Cool Guys, Thanks for the plethora of information that is contained in this forum,
Called today,
My Jeep is in E ( Frame ) staus at the moment
again Thanks Everyone
This Is Soo Cool Guys, Thanks for the plethora of information that is contained in this forum,
Called today,
My Jeep is in E ( Frame ) staus at the moment
again Thanks Everyone
#2680
JK Newbie
Join Date: Sep 2007
Location: Bellingham, Wa
Posts: 48
Likes: 0
Received 0 Likes
on
0 Posts
Confused
I called the 1-800 #,I have A vin # and I have been in D status since 10/4/07. I just called the# again yesterday and they said I am still in D status, but I got A email today from my dealer that said it is almost complete and he should have A ship date for me soon. Who should I believe?