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Beware: Do not order from 4wd.com!!!!!!! Zero customer service

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Old 08-26-2011 | 12:17 PM
  #11  
zfortna's Avatar
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Bryan was a huge help when I ran into an issue with 4wd and got me squared away in no time. I've made plenty of other orders to 4wd because of that.
Old 08-26-2011 | 12:23 PM
  #12  
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Yeah sorry man, but you DID screw up. I ordered a soft cover from quadratec...but it was for a TJ..so yeah I still have one laying around for a TJ. I agree with the previous post to sell it. BTW anyone in the Raleigh area want a free TJ cover???
Old 08-26-2011 | 12:26 PM
  #13  
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Man, I bet the OP didn't see these responses coming
Old 08-26-2011 | 04:04 PM
  #14  
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Maybe the title of this thread should read: "Do not order from 4wd.com if you can't read the item description and click on the correct item before ordering and then expect someone else to pay for your mistake!!!!!!"
Old 08-26-2011 | 04:57 PM
  #15  
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Bummer... but agree, 4WD shouldn't fork out the return postage... that could add up to serious money if everyone goofed and then thought it was on the company's dime... it sucks that you made that mistake... but shit happens. maybe selling it for $50 less is a good idea...
big orders I call, PM reps, or buy local... to make sure nothing is screwed up..
maybe 4WD will go 50/50 with an apology to 4WD.com ... posted on this site..
good luck on your next order where ever it's from.



PS: your confirmation email will tell you which item you ordered... a 2DR or a 4DR.. look at it.. then if it was the correct top PM Bryan and send him your confirmation receipt.. sounds easy enough..

Last edited by JK-jeepit; 08-26-2011 at 05:02 PM.
Old 08-26-2011 | 05:32 PM
  #16  
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Originally Posted by Orangeav
So you F-up and you still bash the vendor for not covering your mistake? Not cool! Use the resources you have on here (Bryan) before you take shots at a company that has been really great for a lot of us!!!
^^^what he said^^^
Old 08-26-2011 | 05:38 PM
  #17  
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Originally Posted by Orangeav
So you F-up and you still bash the vendor for not covering your mistake? Not cool! Use the resources you have on here (Bryan) before you take shots at a company that has been really great for a lot of us!!!
Couldn't have said it better!
Old 08-26-2011 | 05:43 PM
  #18  
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I would say if the 4wd rep saw this thread, which I'm guessing he has, you might have ruined any shot at getting deals with them in the future. You might throw up an appology and just say it was an honest mistake and you wrote it in frustration. Whether you choose to order with them again or not is irrelevant. I just wouldn't recommend closing doors over a mixup. Just my two cents...
Old 08-26-2011 | 06:57 PM
  #19  
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weren't you the one that was bitching about Quadratec a few weeks ago also
Old 08-26-2011 | 07:02 PM
  #20  
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This tread... Fail



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