Benchmark Designs - Do not deal with them
08-12-2011 | 03:56 AM
#21
Super Moderator
Joined: Jun 2011
Posts: 11,045
Likes: 85
From: Hendersonville, Tennessee
Originally Posted by Mark Doiron
I'm still waiting patiently for a dual-battery kit as well--ordered last February. Knowing his reputation, I haven't even tried to contact him. I'm just wondering: Has anyone received anything in the past six months or so from him? Or is he MIA?
08-12-2011 | 04:40 AM
#22
JK Jedi Master
Joined: Mar 2007
Posts: 14,796
Likes: 366
From: Midwest City, OK
Originally Posted by Ryan0260
6 months to make a dual battery tray? Unacceptable is the only word that comes to mind. After hearing all of these complaints I believe I would go with the rugged ridge setup instead
08-12-2011 | 03:38 PM
#24
JK Enthusiast
Joined: Nov 2010
Posts: 121
Likes: 0
From: BURR RIDGE, IL
That's what I did
Hmm seems like the only electronics Benchmark offers is the Cole smart isolator, and some large gauge cabling... doesnt seem worth the couple month wait, when you can get an isolator and RR tray for almost half the cost of the BMD kit..
What I dont understand is if this company refuses to be a participating member of this forum, and their last forum activity was 6-7, and the company consistently has issues and consistently has poor customer service, why are they still a vendor?? Obviously if people still wanted their products, they can order, but I have no idea why JK-Forum is supporting them still.....
What I dont understand is if this company refuses to be a participating member of this forum, and their last forum activity was 6-7, and the company consistently has issues and consistently has poor customer service, why are they still a vendor?? Obviously if people still wanted their products, they can order, but I have no idea why JK-Forum is supporting them still.....
08-12-2011 | 04:08 PM
#25
JK Super Freak
Joined: Jul 2009
Posts: 1,457
Likes: 2
From: B.F.E, MI
But did they charge you for it already? If so, I might be a little concerned. Thats a long time for something relatively simple to make.
08-12-2011 | 04:18 PM
#26
JK Jedi Master
Joined: Mar 2007
Posts: 14,796
Likes: 366
From: Midwest City, OK
Originally Posted by Yankee
You are a patient fellow Mark
But did they charge you for it already? If so, I might be a little concerned. Thats a long time for something relatively simple to make.
08-12-2011 | 07:59 PM
#28
JK Freak
Joined: Nov 2009
Posts: 526
Likes: 0
From: Springboro, OH
Yes, I ordered mine through Rebel Offroad in March and got it 2 months later. Was told he fills third party orders before the others.
08-20-2011 | 08:11 PM
#30
JK Enthusiast
Joined: Jul 2010
Posts: 224
Likes: 0
From: Stuck in Traffic
Totaly Lame Business
BBB Business Review
BBB Rating - F
Consumer Complaints
This Business is not BBB Accredited
Benchmark Designs, Inc.
Phone: (425) 417-7372Fax: (425) 645-7876
The phone number is to a cell phone,...The Business itself is not registered with the WA Secretary of States office
Customer Complaints Summary
unknown # of complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints in the last 12 months= 3
Delivery Issues 2
Problems with Product / Service 1
Advertising / Sales Issues 0
Billing / Collection Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints in last 12 months - 3
Complaint Breakdown by Resolution
Complaint Resolution Log last 12 months (3)
BBB Closure Definitions
Complaint resolved with BBB assistance (1)
04/18/2011 Problems with Product / Service
BBB did not receive a response from business (2)
08/17/2011 Delivery Issues
03/24/2011 Delivery Issues
Only 3 complaints this year....
His business does not even respond to BBB complaints.
The BBB closes complaints if the Business does not respond with in 10 days.
There is nothing this company sells that is worth the hassle. If you feel like waiting 20 months for a battery tray feel free to order something from them.
Benchmark
BBB Rating - F
Consumer Complaints
This Business is not BBB Accredited
Benchmark Designs, Inc.
Phone: (425) 417-7372Fax: (425) 645-7876
The phone number is to a cell phone,...The Business itself is not registered with the WA Secretary of States office
Customer Complaints Summary
unknown # of complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints in the last 12 months= 3
Delivery Issues 2
Problems with Product / Service 1
Advertising / Sales Issues 0
Billing / Collection Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints in last 12 months - 3
Complaint Breakdown by Resolution
Complaint Resolution Log last 12 months (3)
BBB Closure Definitions
Complaint resolved with BBB assistance (1)
04/18/2011 Problems with Product / Service
BBB did not receive a response from business (2)
08/17/2011 Delivery Issues
03/24/2011 Delivery Issues
Only 3 complaints this year....
His business does not even respond to BBB complaints.
The BBB closes complaints if the Business does not respond with in 10 days.
There is nothing this company sells that is worth the hassle. If you feel like waiting 20 months for a battery tray feel free to order something from them.
Benchmark