Any dealers here? Door Screws broken - should be coverd by warranty?
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JK Enthusiast
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Any dealers here? Door Screws broken - should be coverd by warranty?
I know many people who take doors off don't even bother putting the hex that attaches to the door screws.
I broke the pin on the other day as I was tightening the hex. I brought it to a dealer expecting that the warranty would cover this. The guy who helped (or did not help, I should say) said, it won't be coverd by warranty.
I told him that it should be covered as I can't find it on the warranty information that this piece is not covered and asked him to expect this screw to be broken so easily. (I am not proud to say this, but I am a skinny guy with no muscle)
Anyway, I was just curious if I was totally wrong on this? Shouldn't this be covered by warranty (i only had my JK for less than a year)? Or is Warranty pretty much worthless? I was just curious what everyone think.
I broke the pin on the other day as I was tightening the hex. I brought it to a dealer expecting that the warranty would cover this. The guy who helped (or did not help, I should say) said, it won't be coverd by warranty.
I told him that it should be covered as I can't find it on the warranty information that this piece is not covered and asked him to expect this screw to be broken so easily. (I am not proud to say this, but I am a skinny guy with no muscle)
Anyway, I was just curious if I was totally wrong on this? Shouldn't this be covered by warranty (i only had my JK for less than a year)? Or is Warranty pretty much worthless? I was just curious what everyone think.
#2
JK Junkie
KAT-the telling phrase to the dealer and Chrysler is your second line... I broke the pin while installing the bolt. The dealer nor Chrysler broke the bolt, therefor they will not cover it. I sympathise with you, but having worked at dealerships for 30 years I wouldn't hold my breath waiting on them to fix it, wether justified or not...
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JK Junkie
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JK Junkie
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Regardless of how they broke, they should not break under normal usage and therfore should be covered under warranty. I'd try a different dealer and phrase the story a little differently.
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JK Junkie
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