Ally / Jeep financial SUCKS
12-30-2011, 05:08 PM
#1
JK Junkie
Thread Starter
Ally / Jeep financial SUCKS
Dealing with "Ally" Jeep financial has been a complete effing nightmare. No one can speak English, you get 20 different stories.... Constantly the calls would get "disconnected" They are the perfect example of corporate America not giving a shit about their customers.
I paid off my loan on Dec. 11th and they have just released my title for me to give to the new owner ( who is prob. Ready to kill me for making him wait) Does anyone else think this is excessive and unreasonably long to wait?
Never in all my life have I had to wait 20 days just for a title to ok'ed to be released. You would think I paid them with Canadian coins from a piggy bank. Avoid jeep financing / Ally financial if at all possible to avoid this nightmare.
Rant over, Apologies to Cobra69
I paid off my loan on Dec. 11th and they have just released my title for me to give to the new owner ( who is prob. Ready to kill me for making him wait) Does anyone else think this is excessive and unreasonably long to wait?
Never in all my life have I had to wait 20 days just for a title to ok'ed to be released. You would think I paid them with Canadian coins from a piggy bank. Avoid jeep financing / Ally financial if at all possible to avoid this nightmare.
Rant over, Apologies to Cobra69
12-30-2011, 05:29 PM
#2
JK Freak
Join Date: Jun 2011
Location: Whittier, CA
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Dealing with "Ally" Jeep financial has been a complete effing nightmare. No one can speak English, you get 20 different stories.... Constantly the calls would get "disconnected" They are the perfect example of corporate America not giving a shit about their customers.
I paid off my loan on Dec. 11th and they have just released my title for me to give to the new owner ( who is prob. Ready to kill me for making him wait) Does anyone else think this is excessive and unreasonably long to wait?
Never in all my life have I had to wait 20 days just for a title to ok'ed to be released. You would think I paid them with Canadian coins from a piggy bank. Avoid jeep financing / Ally financial if at all possible to avoid this nightmare.
Rant over, Apologies to Cobra69
I paid off my loan on Dec. 11th and they have just released my title for me to give to the new owner ( who is prob. Ready to kill me for making him wait) Does anyone else think this is excessive and unreasonably long to wait?
Never in all my life have I had to wait 20 days just for a title to ok'ed to be released. You would think I paid them with Canadian coins from a piggy bank. Avoid jeep financing / Ally financial if at all possible to avoid this nightmare.
Rant over, Apologies to Cobra69
I'm going through this right now with my 2010 SRT8 ... never again will I finance through Ally.
12-30-2011, 06:25 PM
#4
JK Enthusiast
Ally is heading south quickly. I work for gm financial and I hear so many horror stories about Ally nowadays. Soon they will no longer be a captive lender and I think that's really starting to take a toll on their business practices.
12-30-2011, 07:10 PM
#6
JK Enthusiast
Join Date: Feb 2011
Location: Omaha NE
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Ive thought of making this thread several times.
They dont speak english and half the time I have to ask to speak w/ someone else so I can understand them/they understand me.
They hang up on you when they transfer you.
The website is down frequently. Once I got online to pay my bill and the site was down. I was close to being late w/ my payment so I called them and they said ya no prob we can take your payment over the phone but we will charge you like $25 or something. Im like your sites down, so its your fault that I cant pay you. They said that there was nothing they could do. So I said you are going to charge me a fee to pay you? So I told them id wait for the site to be back up and they were like well it will be a few days and you will be late so you better do it now to which i told them to f off and let it be late and not a single f was giving that day.
They dont speak english and half the time I have to ask to speak w/ someone else so I can understand them/they understand me.
They hang up on you when they transfer you.
The website is down frequently. Once I got online to pay my bill and the site was down. I was close to being late w/ my payment so I called them and they said ya no prob we can take your payment over the phone but we will charge you like $25 or something. Im like your sites down, so its your fault that I cant pay you. They said that there was nothing they could do. So I said you are going to charge me a fee to pay you? So I told them id wait for the site to be back up and they were like well it will be a few days and you will be late so you better do it now to which i told them to f off and let it be late and not a single f was giving that day.
12-30-2011, 07:53 PM
#7
JK Junkie
Thread Starter
Ya, they told me to pay them through wells Fargo... In $5000. Increments which had a fee, $30.00 a pop. Wich would have been fine if I only owed $5k. I paid them through my bank (Citizens Bank) a very large national bank.... That sent them the money directly. Then they say they have to hold it for a few days till it clears... Ok, then 20 days later they say ok, the title cleared...20 fucking days! WTF!!!! I'm so angry I'm shaking. It's just wrong how they treat people.
The non speaking English employes are an inconvenience but I tried to let them help me. I honesty could not understand them most of the time, I never ask for an English operator but I had to this time because there was a lot riding on the title, then the operators get angry and disconect you so they don't get in troubled.
I will never use them again, I'll go through a credit union. I'm sorry to see others have had the same issues.
Ps. No offense meant with the Canadian coin comment, in the states the canadian coin usually means it will take longer and be a hassle... No disrespect.
The non speaking English employes are an inconvenience but I tried to let them help me. I honesty could not understand them most of the time, I never ask for an English operator but I had to this time because there was a lot riding on the title, then the operators get angry and disconect you so they don't get in troubled.
I will never use them again, I'll go through a credit union. I'm sorry to see others have had the same issues.
Ps. No offense meant with the Canadian coin comment, in the states the canadian coin usually means it will take longer and be a hassle... No disrespect.
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12-30-2011, 08:15 PM
#8
JK Enthusiast
Originally Posted by NH-JK
Ps. No offense meant with the Canadian coin comment, in the states the canadian coin usually means it will take longer and be a hassle... No disrespect.
Cheers.
12-30-2011, 08:18 PM
#9
JK Super Freak
Ya, they told me to pay them through wells Fargo... In $5000. Increments which had a fee, $30.00 a pop. Wich would have been fine if I only owed $5k. I paid them through my bank (Citizens Bank) a very large national bank.... That sent them the money directly. Then they say they have to hold it for a few days till it clears... Ok, then 20 days later they say ok, the title cleared...20 fucking days! WTF!!!! I'm so angry I'm shaking. It's just wrong how they treat people.
The non speaking English employes are an inconvenience but I tried to let them help me. I honesty could not understand them most of the time, I never ask for an English operator but I had to this time because there was a lot riding on the title, then the operators get angry and disconect you so they don't get in troubled.
I will never use them again, I'll go through a credit union. I'm sorry to see others have had the same issues.
Ps. No offense meant with the Canadian coin comment, in the states the canadian coin usually means it will take longer and be a hassle... No disrespect.
The non speaking English employes are an inconvenience but I tried to let them help me. I honesty could not understand them most of the time, I never ask for an English operator but I had to this time because there was a lot riding on the title, then the operators get angry and disconect you so they don't get in troubled.
I will never use them again, I'll go through a credit union. I'm sorry to see others have had the same issues.
Ps. No offense meant with the Canadian coin comment, in the states the canadian coin usually means it will take longer and be a hassle... No disrespect.
I hated them when they were GMAC because of the way I was treated as a customer before the big bail out and merger. I can't imagine what it is like now...
12-30-2011, 08:50 PM
#10
JK Freak
and ally has the commercials about how they treat customers so awesome!! liars!!
i tried to make it where they direct drafted extra every month, in order to pay my jk off early...or at least not be upside down in it...and those fawkers couldnt understand a word i said. and when they finally did get that i wanted more taken out, they said i'd have to call every single month to make sure it was done correctly! seroiusly???
i tried to make it where they direct drafted extra every month, in order to pay my jk off early...or at least not be upside down in it...and those fawkers couldnt understand a word i said. and when they finally did get that i wanted more taken out, they said i'd have to call every single month to make sure it was done correctly! seroiusly???