4WD Drive let me down......
09-17-2013 | 06:09 PM
#11
Thread Starter
JK Super Freak
Joined: Jul 2010
Posts: 1,263
Likes: 9
From: Hamilton, NJ
I filled out their "feedback" form online, and made this thread, plus had a lot of discussion with the customer service person. I was definitely upset, but they came around. In the end, I'll likely spend more money there now since I will have the store credit.
Thank you.
11-10-2013 | 04:13 PM
#16
JK Newbie
Joined: Jul 2012
Posts: 12
Likes: 0
From: Texas
I went this past wkend to get some stuff at the one day super sale. Well the price I got from them was the same price in the catalog . So much for the jeep fest pricing ! Anybody else have this problem ? I will probably return my items .
11-10-2013 | 08:35 PM
#17
JK Enthusiast
Joined: Aug 2012
Posts: 328
Likes: 0
From: Pennsylvania
I'm not trying to condemn them, but they should really check their website, and admit that they are part of the problem.
I recently had my Jeep re-geared at Globex 4x4 to 4.88 gears. With that I had purchased a detroit truetrac from 4wd. I used the information on their website to guide my purchase, as I do all of my other purchases.
Overview
The Detroit TrueTrac Limited Slip is an all gear driven clutchless differential. The TrueTrac will automatically provide smooth transfer of power from the slipping wheel to the non slipping wheel to help you out of a jam. With no clutches to wear out, you will have a dependable long lasting Limited Slip differential.
Technical Details
Automatic Torque Biasing
Smooth Actuating
Clutchles Operation
For Use In Rear Applications Only
For Use With 30 Spline Axles
For Use With 3.92 And Up Gears
Product Specs
Product Specs
Case Ratio Traction Type Popular Axle Manufacture Axle Spline Count
3.92 Up Limited Slip Dana 30
The resulting part number is EAT913A590.
So during the install I get a call from my mechanic saying the part does not fit, and that the correct part is the one they say is for 3.73 and down gears. So I am scratching my head not really understanding that, but OK trust the mechanic, send the part back.
The problem: 4WD won't take the part back because the mechanic had installed the bearings on the part, so they won't touch it anymore, can't re-sell it and therefore wipe their hands clean of it.
The problem I have is the part described on their website is incorrect, and they do nothing to prevent this from happening to others, hey why do they care right? What's the big deal if people can't install the parts because they don't fit? Well, thats what I leave to you all to decide. I know they're a sponsor on here, always checked with them before buying stuff.
This wasn't the first time I bought a part from them, I always have checked their site for stuff, but this experience has left me not happy. I can't trust their sight to give me enough info to buy the right part. And in order to return it, they suggest selling on ebay or CL. Not what I expected.
I recently had my Jeep re-geared at Globex 4x4 to 4.88 gears. With that I had purchased a detroit truetrac from 4wd. I used the information on their website to guide my purchase, as I do all of my other purchases.
Overview
The Detroit TrueTrac Limited Slip is an all gear driven clutchless differential. The TrueTrac will automatically provide smooth transfer of power from the slipping wheel to the non slipping wheel to help you out of a jam. With no clutches to wear out, you will have a dependable long lasting Limited Slip differential.
Technical Details
Automatic Torque Biasing
Smooth Actuating
Clutchles Operation
For Use In Rear Applications Only
For Use With 30 Spline Axles
For Use With 3.92 And Up Gears
Product Specs
Product Specs
Case Ratio Traction Type Popular Axle Manufacture Axle Spline Count
3.92 Up Limited Slip Dana 30
The resulting part number is EAT913A590.
So during the install I get a call from my mechanic saying the part does not fit, and that the correct part is the one they say is for 3.73 and down gears. So I am scratching my head not really understanding that, but OK trust the mechanic, send the part back.
The problem: 4WD won't take the part back because the mechanic had installed the bearings on the part, so they won't touch it anymore, can't re-sell it and therefore wipe their hands clean of it.
The problem I have is the part described on their website is incorrect, and they do nothing to prevent this from happening to others, hey why do they care right? What's the big deal if people can't install the parts because they don't fit? Well, thats what I leave to you all to decide. I know they're a sponsor on here, always checked with them before buying stuff.
This wasn't the first time I bought a part from them, I always have checked their site for stuff, but this experience has left me not happy. I can't trust their sight to give me enough info to buy the right part. And in order to return it, they suggest selling on ebay or CL. Not what I expected.
http://www.bbb.org/youngstown/busine...biana-oh-2229/
11-11-2013 | 05:30 PM
#18
Thread Starter
JK Super Freak
Joined: Jul 2010
Posts: 1,263
Likes: 9
From: Hamilton, NJ
Yeah, I was going to do the BBB thing, also open a case with paypal, but they did end up refunding me my money.
Still a bit of a bummer since I didn't get to put a truetrac in my rear diff, but I did get a mopar one installed.
Still a bit of a bummer since I didn't get to put a truetrac in my rear diff, but I did get a mopar one installed.