Rubicon Unlimited w/ WP - Warrior Steel Tube Half Doors + Mesh Cover
06-30-2007, 02:00 PM
#31
JK Newbie
Join Date: May 2007
Location: Mountain View, CA & Incline Village, Lk. Tahoe, NV (summer house)
Posts: 95
Likes: 0
Received 0 Likes
on
0 Posts
I got mine last week and everything was fine! Love the doors! The fitting is great - no rubbing, rattling... didn't even need spacers.
mlg, I guess they sent 2 left doors (driver's side) by accident...
mlg, I guess they sent 2 left doors (driver's side) by accident...
06-30-2007, 02:16 PM
#32
JK Newbie
Join Date: Mar 2007
Posts: 26
Likes: 0
Received 0 Likes
on
0 Posts
Glad to hear yours fit fine. They did not send me 2 left doors they actually welded the plate wrong.
06-30-2007, 02:19 PM
#33
JK Enthusiast
Thread Starter
Join Date: Apr 2007
Location: Seattle, WA
Posts: 373
Likes: 0
Received 0 Likes
on
0 Posts
Well after a month of waiting I finally received my tube doors! The last door I put on was the front passenger side door when I went to mount the paddle handle I was unable to mount it because they welded the striker plate backwards!
I will see how good their customer service really is when I ask for a full refund.
I will see how good their customer service really is when I ask for a full refund.I'm sure they'll replace it to the correct one though. They'll probably send you the return shipping label, and they'll send you the new door(s). When I had to replace the rear doors (read previous post somewhere), that's what they did... Sent me the FedEx return label, dropped off the doors at FedEx Kinkos, and got new set of rear doors.
In case you don't have their e-mail address, here's ones I have...
wp@warriorproducts.com
jerrys@warriorproducts.com
Last edited by moun10eer; 06-30-2007 at 02:22 PM.
06-30-2007, 02:28 PM
#34
JK Newbie
Join Date: Mar 2007
Posts: 26
Likes: 0
Received 0 Likes
on
0 Posts
That sucks...
I'm sure they'll replace it to the correct one. They'll probably send you the return shipping label, and they'll send you the new door(s). When I had to replace the rear doors (read previous post somewhere), that's what they did... Sent me the FedEx return label, dropped off the foors at FedEx Kinkos, and got new set of rear doors.
In case you don't have their e-mail address, here's ones I have...
wp@warriorproducts.com
jerrys@warriorproducts.com
I'm sure they'll replace it to the correct one. They'll probably send you the return shipping label, and they'll send you the new door(s). When I had to replace the rear doors (read previous post somewhere), that's what they did... Sent me the FedEx return label, dropped off the foors at FedEx Kinkos, and got new set of rear doors.
In case you don't have their e-mail address, here's ones I have...
wp@warriorproducts.com
jerrys@warriorproducts.com
06-30-2007, 02:45 PM
#35
JK Enthusiast
Thread Starter
Join Date: Apr 2007
Location: Seattle, WA
Posts: 373
Likes: 0
Received 0 Likes
on
0 Posts
mlg, I would be pissed off too if that happened to me... Who doesn't?
The positive side is their (WP) customer service was really good... in my experience anyway. I mean they are the one offered to replace the rear doors. They replaced something I didn't even ask for. So, I'm sure your door will be replaced ASAP free of charge.
I ordered the doors from Central4WD.com, but I didn't go through them at all. I even contacted Warrior directly when I wanted to know the status of my order.
I think you should contact Warrior directly. Don't bother Tellico 4x4.
The positive side is their (WP) customer service was really good... in my experience anyway. I mean they are the one offered to replace the rear doors. They replaced something I didn't even ask for. So, I'm sure your door will be replaced ASAP free of charge.
I ordered the doors from Central4WD.com, but I didn't go through them at all. I even contacted Warrior directly when I wanted to know the status of my order.
I think you should contact Warrior directly. Don't bother Tellico 4x4.
Last edited by moun10eer; 06-30-2007 at 02:48 PM.
07-02-2007, 11:10 AM
#37
JK Newbie
Join Date: Mar 2007
Posts: 26
Likes: 0
Received 0 Likes
on
0 Posts
Well I just got off the phone with Warrior Products, and they will not refund my the full amount because I ordered from tellico.
They said they will send me a replacement but production is two weeks out which means I will probably get the replacement door in a month. I am putting the doors w/mesh up for sale I don't want anything to do with warrior products.
They said they will send me a replacement but production is two weeks out which means I will probably get the replacement door in a month. I am putting the doors w/mesh up for sale I don't want anything to do with warrior products.
07-02-2007, 01:04 PM
#38
JK Enthusiast
Thread Starter
Join Date: Apr 2007
Location: Seattle, WA
Posts: 373
Likes: 0
Received 0 Likes
on
0 Posts
Sorry to hear that. Even though I'm nothing to do with Warrior, I feel a bit responsible since I highly recommended their doors and CS... Since I had a great experience with Warrior, I though everyone would.
BTW, maybe my previous comment wasn't clear; "I think you should contact Warrior directly. Don't bother Tellico 4x4". That was if you wanted to exchage. I thought you wanted to exchange the door to the right/correct one. For refund/return, I think you should ask/contact the seller (Tellico)... Just like anything you buy at Quadratec, 4WD, Amazon etc., you usually return items to the seller and get refund from the seller. Not manufacturer.
For exchange, "2 weeks" is unacceptable! You've waited for over a month to get the doors, your replacement door should be prioritized. It's clearly their mistake. They should send you the replacement door ASAP!
BTW, maybe my previous comment wasn't clear; "I think you should contact Warrior directly. Don't bother Tellico 4x4". That was if you wanted to exchage. I thought you wanted to exchange the door to the right/correct one. For refund/return, I think you should ask/contact the seller (Tellico)... Just like anything you buy at Quadratec, 4WD, Amazon etc., you usually return items to the seller and get refund from the seller. Not manufacturer.
For exchange, "2 weeks" is unacceptable! You've waited for over a month to get the doors, your replacement door should be prioritized. It's clearly their mistake. They should send you the replacement door ASAP!
Last edited by moun10eer; 07-02-2007 at 01:10 PM.
07-02-2007, 01:33 PM
#39
JK Newbie
Join Date: Jun 2007
Location: Houston, TX
Posts: 55
Likes: 0
Received 0 Likes
on
0 Posts
Well I just got off the phone with Warrior Products, and they will not refund my the full amount because I ordered from tellico. They said they will send me a replacement but production is two weeks out which means I will probably get the replacement door in a month. I am putting the doors w/mesh up for sale I don't want anything to do with warrior products.
They said they will send me a replacement but production is two weeks out which means I will probably get the replacement door in a month. I am putting the doors w/mesh up for sale I don't want anything to do with warrior products.
07-02-2007, 02:19 PM
#40
JK Enthusiast
Thread Starter
Join Date: Apr 2007
Location: Seattle, WA
Posts: 373
Likes: 0
Received 0 Likes
on
0 Posts
I've never bought stuff at Tellico 4x4, but their return policy is terrible; http://www.tellico4x4.com/info.php/#return says "1-10 days after delivery: Return the item for a refund, less a 20% restocking fee; or in-store credit with no restocking fee. Shipping costs are not refunded or credited."
No wonder you were talking about "restocking fee" and "no full refund"... I didn't get why you keep mentioning about "restocking fee" etc. I assumed Tellico would give you full refund like any other major 4 wheel parts stores if you wanted to return. Most of the the stores give you "return within 30 days for a full refund" (maybe minus S+H). It's always wise to check the return policy before you buy anything.
No wonder you were talking about "restocking fee" and "no full refund"... I didn't get why you keep mentioning about "restocking fee" etc. I assumed Tellico would give you full refund like any other major 4 wheel parts stores if you wanted to return. Most of the the stores give you "return within 30 days for a full refund" (maybe minus S+H). It's always wise to check the return policy before you buy anything.
Last edited by moun10eer; 07-02-2007 at 02:50 PM.