Jeep Fire / Recall L -05
07-07-2011, 01:03 PM
#351
JK Enthusiast
Join Date: Mar 2011
Location: Surprise Az
Posts: 346
Likes: 0
Received 0 Likes
on
0 Posts
I won't say dealership name here in Scottsdale, but the service is sh$t there too. Hell, I've been waiting for 3 months on gas tank recall, and my passenger seat was all loose in the back and they wanted to charge me for a new front seat saying it's not under warranty. I ended up taking it apart myself and fixing. I think they are all idiots up there. The way I've been treated up there, this will be my only Jeep. When it finally takes a sh$t I will buy something that has nothing to do with Chrysler
Chrysler Corp office complaint center didn't call me back for a month on that seat! Thats bad business!
Chrysler Corp office complaint center didn't call me back for a month on that seat! Thats bad business!
07-07-2011, 01:22 PM
#352
JK Newbie
Thread Starter
Join Date: Apr 2008
Location: OP, KS
Posts: 32
Likes: 0
Received 0 Likes
on
0 Posts
Th dealership in question posted this in response to the video being posted on their Facebook page before deleting the video.
"Olathe DCJ filed an insurance claim on the day of the incident. Chrysler sent out a special investigation team which ruled no fault. Olathe DCJ insurance has done the same. The customer's insurance stated that the dealer MAY be at fault. Both the customer and Olathe DCJ's insurance company plan to do a joint investigation/teardown in the near future. No time or date has been determined at this point. Olathe DCJ did offer the customer a 2011 Wrangler with an additional $2000. off of invoice in the spirit of customer satisfaction."
"Olathe DCJ filed an insurance claim on the day of the incident. Chrysler sent out a special investigation team which ruled no fault. Olathe DCJ insurance has done the same. The customer's insurance stated that the dealer MAY be at fault. Both the customer and Olathe DCJ's insurance company plan to do a joint investigation/teardown in the near future. No time or date has been determined at this point. Olathe DCJ did offer the customer a 2011 Wrangler with an additional $2000. off of invoice in the spirit of customer satisfaction."
They did file an ins claim, but we had to supply the docs their ins co needed to get started. One week after the fire and they were stalling by not providing their ins co with the needed docs. Now they & Chrysler are stalling the forensic tear down of my Jeep.
NO ONE there has offered any Customer Satisfaction!!! The GM pretty much told me to F*** myself. Customer Satisfaction, why did it take 13 days for him to call us? Must be business as usual there, putting lives at risk.
The weekend before, I had put 500 miles on the Jeep on a Boy Scout canoe trip with out any problems. I brought it in for an oil change and windshield replacement(2nd). I had no sign of leaks, they asked to do what they said was a "Recall". 5 miles after leaving the dealership - Fireball.
07-07-2011, 02:12 PM
#353
JK Newbie
Join Date: Oct 2010
Location: Olathe, KS
Posts: 45
Likes: 0
Received 0 Likes
on
0 Posts
Yep, they deleted my video... Figured they would, but it took them a while.
What TV channel did you talk to? I see they have channel 4 and 5 on there page... Maybe talk to channel 9 news.
What TV channel did you talk to? I see they have channel 4 and 5 on there page... Maybe talk to channel 9 news.
Last edited by Norm; 07-07-2011 at 02:15 PM.
07-08-2011, 10:42 AM
#357
JK Enthusiast
Join Date: Nov 2007
Location: Seymour, Tn
Posts: 129
Likes: 0
Received 0 Likes
on
0 Posts
Fuck that! Make it free for all the mental anguish and threat of death narrowly escaped.
I had a somewhat similar experience with a Grand Cherokee a few years back.... At 988 miles (less than 1000!) the steering column fell apart mid-turn! I luckily went right between two huge trees, off a 6ft bank into a decent sized creek. Turns out one of the bolts in the steering column was "forgotten" so they put a bolt in it, washed it and gave it back to me. Like I want to get in that death trap again!?!?!?!? I went back and forth with them for months over getting a new one in it's place. At first I insisted on a LIMITED for all my trouble but after a while I just wanted a new base model. No such luck! They gave me a "whore red" minivan to drive while we were in mitigation. Really? A single 20-something and you put them in a fucking minivan!?! Well I took this brand new minivan and I "fast-and-the-furiest'd" the shit out of it
I took it 4wheeling, jumped it, had parties inside where we poured beer and cigarettes in it, numerous body fluids all over the place. When I finally gave in and went to pick up my GC I limped this ole piece of shit in. It was covered in mud, couldn't move without squeaking, REEKED inside and was beat all to shit- all with less than 5k on the clock. I threw them the keys and said "Thank GOD for that $9 insurance yall sold me!" I may not have come out any better, buy they sure as shit came out ALOT worse! 
I had a somewhat similar experience with a Grand Cherokee a few years back.... At 988 miles (less than 1000!) the steering column fell apart mid-turn! I luckily went right between two huge trees, off a 6ft bank into a decent sized creek. Turns out one of the bolts in the steering column was "forgotten" so they put a bolt in it, washed it and gave it back to me. Like I want to get in that death trap again!?!?!?!? I went back and forth with them for months over getting a new one in it's place. At first I insisted on a LIMITED for all my trouble but after a while I just wanted a new base model. No such luck! They gave me a "whore red" minivan to drive while we were in mitigation. Really? A single 20-something and you put them in a fucking minivan!?! Well I took this brand new minivan and I "fast-and-the-furiest'd" the shit out of it
I took it 4wheeling, jumped it, had parties inside where we poured beer and cigarettes in it, numerous body fluids all over the place. When I finally gave in and went to pick up my GC I limped this ole piece of shit in. It was covered in mud, couldn't move without squeaking, REEKED inside and was beat all to shit- all with less than 5k on the clock. I threw them the keys and said "Thank GOD for that $9 insurance yall sold me!" I may not have come out any better, buy they sure as shit came out ALOT worse!
07-08-2011, 11:20 AM
#358
JK Enthusiast
Join Date: Feb 2011
Location: Houston, TX
Posts: 326
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by TENNESSEE MAYHEM
Fuck that! Make it free for all the mental anguish and threat of death narrowly escaped.
I had a somewhat similar experience with a Grand Cherokee a few years back.... At 988 miles (less than 1000!) the steering column fell apart mid-turn! I luckily went right between two huge trees, off a 6ft bank into a decent sized creek. Turns out one of the bolts in the steering column was "forgotten" so they put a bolt in it, washed it and gave it back to me. Like I want to get in that death trap again!?!?!?!? I went back and forth with them for months over getting a new one in it's place. At first I insisted on a LIMITED for all my trouble but after a while I just wanted a new base model. No such luck! They gave me a "whore red" minivan to drive while we were in mitigation. Really? A single 20-something and you put them in a fucking minivan!?! Well I took this brand new minivan and I "fast-and-the-furiest'd" the shit out of it I took it 4wheeling, jumped it, had parties inside where we poured beer and cigarettes in it, numerous body fluids all over the place. When I finally gave in and went to pick up my GC I limped this ole piece of shit in. It was covered in mud, couldn't move without squeaking, REEKED inside and was beat all to shit- all with less than 5k on the clock. I threw them the keys and said "Thank GOD for that $9 insurance yall sold me!" I may not have come out any better, buy they sure as shit came out ALOT worse!
I had a somewhat similar experience with a Grand Cherokee a few years back.... At 988 miles (less than 1000!) the steering column fell apart mid-turn! I luckily went right between two huge trees, off a 6ft bank into a decent sized creek. Turns out one of the bolts in the steering column was "forgotten" so they put a bolt in it, washed it and gave it back to me. Like I want to get in that death trap again!?!?!?!? I went back and forth with them for months over getting a new one in it's place. At first I insisted on a LIMITED for all my trouble but after a while I just wanted a new base model. No such luck! They gave me a "whore red" minivan to drive while we were in mitigation. Really? A single 20-something and you put them in a fucking minivan!?! Well I took this brand new minivan and I "fast-and-the-furiest'd" the shit out of it
I took it 4wheeling, jumped it, had parties inside where we poured beer and cigarettes in it, numerous body fluids all over the place. When I finally gave in and went to pick up my GC I limped this ole piece of shit in. It was covered in mud, couldn't move without squeaking, REEKED inside and was beat all to shit- all with less than 5k on the clock. I threw them the keys and said "Thank GOD for that $9 insurance yall sold me!" I may not have come out any better, buy they sure as shit came out ALOT worse! 
07-13-2011, 08:46 AM
#360
JK Enthusiast
Join Date: Feb 2011
Location: Tulsa, OK
Posts: 150
Likes: 0
Received 0 Likes
on
0 Posts